Online Program Manager

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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Duties and Responsibilities:

• Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
• Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.
• Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
• Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
• Ensures timely and efficient implementation of new programs in alignment with Arizona Online's standards and processes.
• Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
• Creates best practice guides, web content, and other resources to inform and support campus partners.
• Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.

Knowledge, Skills and Abilities:

• Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making.
• Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation.
• Ability to manage academic processes and workflows effectively.
• Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners.
• Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions.
• Capacity to anticipate challenges, think critically, and develop effective solutions.
• Familiarity with university administrative systems such as UAccess Student (PeopleSoft Campus Solutions), UAccess Analytics, and schedule of classes/RCS processes.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong time management and prioritization skills with the ability to manage multiple projects and meet deadlines.
• Demonstrated resourcefulness, flexibility, responsiveness, and attention to detail.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional-level experience.
• Minimum of three years of relevant work experience.