Senior Healthcare IT & Cloud Operations Engineer

The Senior Healthcare IT & Cloud Operations Engineer is a hands-on, customer-centric role that blends hospital IT integration expertise with AWS/cloud infrastructure operations which include proactive monitoring and response to security alerts. This position will work closely with hospital IT departments and internal stakeholders. The Senior Healthcare IT & Cloud Operations Engineer leads technical deployments, maintains operational reliability, ensures audit-ready documentation, and complies with regulated industry standards.

This position requires flexibility to support recurring early morning calls with global teams and after-hours emergency response for customers.

Hybrid with onsite presence in Woodbury, MN.

• Install, configure, and validate Vios Monitoring Solutions within hospital networks, ensuring seamless integration with existing IT infrastructure.
• Coordinate HL7 v2 / FHIR interface connectivity and manage related certificates, firewall rules, DNS, and identity services (LDAP, Active Directory, Azure AD).
• Design, deploy, and administer Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, VMware Workspace ONE) for hospitaldeployed mobile devices, including security policies, app deployment, and compliance enforcement.
• Provision, configure, and maintain secure AWS infrastructure using InfrastructureasCode (Terraform / AWS CloudFormation) and manage AWS networking components (VPC, WAF, ALB, Security Groups).
• Monitor and respond to AWS/cloud security alerts using services such as Security Hub, GuardDuty, CloudTrail, and CloudWatch, configuring and tuning these services to meet compliance and improve incident response.
• Maintain strict adherence to HIPAA, FDA, ISO 13485, IEC 62304, and organizational security standards; prepare and maintain documentation suitable for audits or regulatory inspections.
• Automate operational workflows using PowerShell and Bash to improve efficiency, quality, and onboarding speed.
• Perform formal validation of software tools, automation scripts, cloud services, and third-party software (e.g., AWS CLI, terraform, Cloud Formation template, MDM platforms, VPN clients, monitoring agents) when used as part of regulated medical device operational workflows.
• Develop and execute tool validation protocols, maintain validation documentation, and ensure tools meet applicable regulatory and quality system requirements (FDA, ISO 13485, IEC 62304).
• Collaborate with Quality Assurance to ensure validated tools remain compliant during updates or configuration changes.

• Create and maintain implementation runbooks and sitespecific configuration documents.
• Oversee cellular SIM provisioning, troubleshooting, & usage optimization with accurate inventory tracking.
• Respond to customer emergencies, including afterhours situations when required.
• Work effectively within hospital IT governance processes including change control, security approvals & audits.
• Perform formal validation of software tools, scripts, and cloud services used in regulated medical device workflows; collaborate with Quality Assurance to maintain compliance after updates.
• Monitor deployments against defined SLAs, uptime targets, and performance metrics.
• Participate in recurring early morning calls (7:00 AM Central Time, twice weekly) with international teams; adjust work hours as needed for timezone coverage and urgent customer support.
• Follow and contribute to company SOPs; maintain complete, compliant, and audit-ready support records.
• Serve as senior technical escalation contact for hospital IT during deployments and postinstallation, leading incident triage and root cause analysis.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field; or equivalent technical training and substantial professional experience in cloud operations, networking, and healthcare IT integration.
• 4+ years of IT experience, including at least 3 years in hospital/healthcare IT environments.
• Handson AWS/cloud operations expertise, including InfrastructureasCode (Terraform/CloudFormation) and security monitoring with AWS Security Hub, GuardDuty, CloudTrail, and CloudWatch.
• Proficient in Mobile Device Management (MDM) platforms such as Samsung Knox Manage, Microsoft Intune, or VMware Workspace ONE.
• Strong infrastructure skills in Windows Server and Linux fundamentals, Active Directory/Azure AD, DNS/DHCP, VPNs, VLANs, firewalls, and routing.
• Familiarity with hospital IT systems, EMR/EHR integration, and compliance requirements (e.g., HIPAA Security Rule, audit readiness).
• Understanding of structured change/incident management processes (ITIL or similar).
• Excellent verbal and written communication skills, with the ability to engage both technical and nontechnical audiences.
• On-site presence in Woodbury, MN with flexibility to adjust work hours for recurring calls and emergency issues.

• AWS certifications (Solutions Architect Associate/Professional).
• AWS certified security specialty or equivalent security-related certification (CISSP, CISM).
• ITIL Foundation certification.
• Networking certification such as CCNA or CompTIA Network+.
• Formal hospital IT or healthcare interoperability training (HL7/FHIR, integration engines).
• Vendor-specific MDM administration training.
• Incident leadership experience with structured after-hours response protocols.
• Familiarity with HIPAA, healthcare security policies, and audit-friendly practices.
• Advanced automation for monitoring and incident response.

• Comprehensive benefits package including medical, dental, and vision insurance.
• Generous Paid Time Off including paid holidays and floating holidays.
• 401(k) employer match on retirement planning.
• Hybrid working schedule for eligible positions.
• Tuition reimbursement on approved programs.
• Flexible and health spending accounts.
• Talent Development program.

Minimum Salary: $95,043

Maximum Salary: $127,238