Business Operations Senior Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description:
This position offers the exciting opportunity to be a part of the salesforce.com Product & Pricing Operations Team. The person will be responsible for integrating price books and products in support of our Lead to Cash operations and systems.

In this era of digital transformation, you will not only manage traditional systems but also leverage AI-driven tools to automate workflows and improve data accuracy. The ideal candidate is self-directed, team-oriented, and eager to apply Artificial Intelligence and Machine Learning insights and deliver projects and tasks to make our technical, business, and sales users successful. The individual will be responsible for testing and troubleshooting configurations, assisting with release management, building reports, analyzing data, and producing process documentation. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements and track all project tasks and issues.

Responsibilities:

• Foster process and technical system improvements
• Coordinate cross-functional meetings, document decisions, and manage project lifecycles (tasks, issues, and risks) with a focus on scaling operations through technology
• Manage projects including tracking tasks, issues, system requirements, and risks
• Configure new price books and product SKUs in salesforce systems
• Identify product packaging and quoting business requirements and system impacts
• Lead in the analysis, design, testing, and implementation of new product configurations
• Build out discounting structure in our quoting system
• Facilitate process and technical system improvements by identifying opportunities to automate manual data entry and configuration tasks using AI and Salesforce flow automation
• Produce high-quality process documentation, utilizing Generative AI to maintain a comprehensive and up-to-date knowledge base for the Partner Operations ecosystem

Required Skills/Experience:

• Bachelor's degree (or equivalent practical experience) in Business, Information Systems, or a related field
• Project management methodology
• 3+ years in complex business and technical environments (Lead-to-Cash experience preferred)
• Advanced Excel (formulas, pivot tables, macros).
  • Strong functional knowledge of Salesforce CRM and CPQ
  • Experience with Prompt Engineering or using GenAI tools to streamline business analysis and reporting
• Familiarity with AI/ML concepts and their application in a CRM context (e.g., Salesforce Einstein, Agentforce, or automated pricing engines)
• Demonstrated ability to analyze large datasets to identify patterns, troubleshoot configurations, and build results
• Prior experience as a Business Analyst or Project Manager
• Effective written and verbal communication skills
• Strong organizational skills and an appreciation for precision and detail
• Demonstrated ability to foster process improvements, problem-solve, and produce results
• Ability to work with autonomy and consider cross-functional and downstream impacts.
• Price book management experience is a plus
• Technical and functional knowledge of Salesforce and CRM
• A results-oriented mindset with a focus on collaborative problem-solving
• Collaboration and Empowerment attitude with a strong sense of team

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.