HEALTH PARTNERS DIRECTOR CANCER CENTER

General Purpose of Job:

Provide administrative oversight for all services within the UMH-Sparrow Oncology Services. UMH-Sparrow Oncology Services is defined as Medical Oncology and Infusion Services at the Herbert-Herman Cancer Center (HHCC) and all Community Hospitals (Eaton, Ionia, Clinton, & Carson), Radiation Oncology, Medical Physics, Clinical Trials, and Cancer Center administrative services at the HHCC (including, multidisciplinary clinics, social work, support groups, genetic counselling, multidisciplinary clinics, nutritional services, and high-risk cancer clinic).

Basic Function and Responsibilities

• The Director - Cancer Services Coordinates all aspects of the delivery of services and supervision of management personnel within UMH-Sparrow Oncology Services.
• Dyad relationship with the Medical Director, Cancer Center. Under direction of Market Director Operations (MDO) the Director may also partner with the Market Medical Director (MMD) and Market APP Lead (MAL) as needed on clinical matters.
• Maintain a consistent and productive culture across responsible departments that prioritizes collaboration, respect and accountability.
• Collaborate with Michigan Medicine (MM) and University of Michigan Medicine Medical Group (UMMG) operations leaders and academic clinical department administrators to implement strategic alignment and best practices across cancer service operations.
• Evaluate opportunities for clinical integration and patient centeredness consistent with the mission, vision, values and goals of the health system. Identifies and develops new business opportunities and cancer services' marketing strategies.
• Support identification and implementation of strategies for responsible departments' services quality, growth, and expansion.
• Oversees and coordinates Commission on Cancer committee activities and meetings; participates in State and Regional Cancer Consortium Meetings and other committee meetings as appropriate.
• Responsible for achieving responsible departments' annual operating budgets and performance measure expectations associated with the ambulatory clinic operations.
• Support the MDO to identify scope location and service expansion opportunities, contribute to feasibility planning, and lead implementation of approved plans.
• Support operational implementation of UM-H Corp and Michigan Medicine patient quality and safety programs, compliance programs, population health programs, and other initiatives that impact clinical operations.
• Enhance employee engagement and fosters a culture of collaboration and enthusiasm, with commitment to patient-centered, top-of-license, team-based care.
• Embraces the importance of system collaboration and works effectively with Regional Medical Group (RMG) departments, UM-H Corp Hospital Leaders, Department Administrators, colleagues and senior management to achieve system goals.

Organizational Scope

The Director - Cancer Services is responsible for overseeing the operational aspects of ambulatory clinics and ancillary facilities associated with the Sparrow Cancer Center operations. This entails supervising direct report management personnel and collaborating closely with all other RMG management functions and centralized corporate functions supporting the RMG.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

Leadership & Strategy

• Support the development and execution of responsible departments' strategies and initiatives that are in alignment with health system goals.
• Execute ambulatory clinic and ancillary facility-related strategies and initiatives.
• Utilize appropriate industry operational benchmarks to establish performance standards to drive continuous improvements.
• Provide direction, guidance, and leadership over Cancer Center clinics and ancillary facility operations that results in effective provider and employee teamwork and motivation.
• Encourage and support diverse views and approaches, demonstrate Standards of Respect, and contribute to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all providers, employees, patients, and visitors.
• Integrate diversity into operational process, such as hiring, promotions, training, vendor selections, etc.
• Promote collaboration and communication among all employed providers, affiliates and community providers.

Operations

• Effectively follows defined operating model, resources and data/ dashboards to guide performance of scope and clinics. Coaches and leads teams to operate in the same way.
• Optimize current responsible departments' operations, finances and customer service levels; develop and execute a plan which leverages a cohesive infrastructure to support an effective practice management model.
• In partnership with Human Resources, lead efforts to recruit, attract, develop and retain the best talent increasing staff and provider engagement and overall performance and satisfaction.
• Ensure accountability for regular (daily/weekly/monthly) two-way communication at the practice level with actionable, accurate and timely reporting on key performance metrics including productivity and quality.
• Establish an administrative structure to provide ongoing support to provider practice operations and future growth plans for cancer services.
• Coordinate, implement and operate processes to ensure responsible departments maximize incentive-based initiatives including network utilization, meaningful use, value-based purchasing, and other governmental and private payor programs.
• Develop and maintain operational customer service and quality metrics for ambulatory clinic operations that optimize results.
• In partnership with the RMG leadership, optimize RMG financial outcome metrics.
• Deploy ambulatory clinics and ancillary facilities in locations that provide growth of market share and community coverage.
• Support the ongoing assessment of provider compensation model(s) and recommend modifications that align compensation policies with the provision of high-quality care and expected productivity.
• In partnership with Physician Recruiting & Contracting, oversee provider employment contract management, which includes contract renewal management and compliance with regulatory standards.
• Work closely with Corporate Finance Leadership on the oversight of professional fee revenue cycle functions including physician billing services, ensuring appropriateness and timeliness of reimbursement, maintenance of policies and procedures related to professional fees, billing practices and data standards within the ambulatory clinics; monitor performance of internal billing processes.
• Work closely with Corporate IT Leadership in the implementation and ongoing operation of the electronic medical record (EMR) system for care coordination records of patients.
• Work closely with Corporate Public Relations and Marketing Leadership to further brand the assigned departments in the market and to ensure a consistent patient experience.

Patient Safety & Performance Improvement

• Ensure on-going participation and adherence to regulatory and consortium best practices and survey guidelines to include APEX, Commission on Cancer, and MOQC.
• Participate in performance improvement and patient safety initiatives and demonstrate the use of quality improvement in daily operations.
• Support the response to patient safety risks and close patient safety performance gaps as they relate to ambulatory clinic operations.
• Ensure ambulatory clinic operations comply with established policies, quality assurance programs, safety and infection control policies and procedures.
• Support increasing the quality of care through continuous improvement programs.
• Ensure ambulatory clinic and ancillary facility compliance with all health and safety regulations and requirements.