Critical Environment Field Service Engineer

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Field Service Engineer (FSE).

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Data Center Operations

• Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure.
• Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity.
• Ensurecompliance with data center business units and service-level policies.
• Engagewith appropriate teams and resources to execute tasks or projects.
• Manageprograms associated with the area of responsibility.
• Demonstrateconscientiousness on cost adheres to budget requirements; keepcosts reasonable and contributeto staying within budget.
• Followand adhereto safety and security policies and procedures. Reportimmediately any safety or security issues or concerns.
• Participatein Root Cause Analysis (RCA) process as appropriate.
• Raiserisks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces).
• Ensurethat the critical environment information is properly entered and maintained (tooling).
• Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs.

Service Delivery

• Managethe assigned projects or programs to meet service delivery objectives and escalateto appropriate stakeholders to remove obstacles.
• Recognizepotential customer impact of other events and issues (e.g., customer lockdown), communicatepotential impact, and planfor impact accordingly.
• Proactively reviewschedules and avoidconflicts when possible. Identify, coordinate, manageexpectations, and offeralternatives when defining customer solutions.
• Managerelationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met.

Data Center Work Environment

• Sharebest practices; assistothers in learning role, process, procedures.
• Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights.
• Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps.
• Provide mentorship across data centers for specific expertise.
• Seektraining opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggestways of reducing risk of performing maintenance; workwith others to accommodate scheduling needs.
• Suggestimprovements in implementation based on depth of understanding.
• Contributeto a positive team environment by learning and adopting best practices.
• Contributeconstructively during team meetings and in cross-discipline collaborations within the service team.
• Recognizepriority of team success over individual achievement.
• Collaborate and negotiateeffectively with others and seekguidance from management to identify delegates to deliver results.

Ownership

• In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.

Other

• Embody our Microsoft Onecultureandvalues.

Required Qualifications:

• High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments

  OR equivalent experience

• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
• Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies .

• 2+ years' experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment).
• 1+ years' experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns)
• 1+yrs construction experience.

Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $81,400 - $161,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,800 - $183,100 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.