Customer Support Specialist

What you will do

Provides coordination and maintenance support in the area of bank security and physical security equipment. Ensures successful implementation of security deliverables in accordance with company standards and industry best practices. Interface with vendors to ensure electronic security program is well maintained and fully functional.

How you will do it

• Provide technical support and diagnostics of complex alarm, digital video and card access systems.

• Program, maintain and update information for all Corporate Security electronic security systems.

• Initiate service calls for video, alarm, and card access system repairs.

• Remotely program system maintenance and repairs for vendors while service is being conducted.

• Identify potential issues or concerns regarding electronic security systems and escalate risk issues associated with items that cannot be remedied independently.

• Maintain positive working relationships between peers and managers as well as clients, integrators, vendors, tenants, and other partners.

What we look for

Required

• Three or more years of technical system support experience.

• Experience with video intrusion, alarm, and access control management systems.

• Ability to evaluate possible solutions using experience, judgment and precedents. Work under moderate supervision. Able to quickly resolve issues or escalate as needed.

• Strong verbal/written communication and ability to communicate complex information in straight forward manner.

• Strong organizational, project and time management skills.

• Demonstrated ability to learn multiple software applications and advanced proficiency with Microsoft Office software products.

• experience with Microsoft Excel including the ability to work with large datasets.

Preferred

• Professional certification in the security industry (ASIS Physical Security Professional or similar).

• CPTED (Crime Prevention through Environmental Design) Training.

• Pacom- gms and emcs/ dmp remote link/ Verint vid center and op center / March networks admin console and investigator.

• Honeywell prowatch, maybe Bosch rps.

• IBM tririga for service calls but experience with ticketing management systems would be beneficial.

• Normal office suite, mastermind would be a plus.

HIRING HOURLY RANGE: $54,000 to $ 68,000 (Hourly rate to be determined by the education, experience,
knowledge, skills, and abilities of the applicant, internal equity, and alignment with market
data.) This position includes a competitive benefits package. The posted salary range reflects
the target compensation for this role. However, we recognize that exceptional candidates
may bring unique skills and experiences that exceed the typical profile. If you believe your
background warrants consideration beyond the stated range, we encourage you to apply. To
support an efficient and fair hiring process, we may use technology assisted tools, including
artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are
ultimately made by human reviewers. For details, please visit the About Us tab on the
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us