Hawk Link Coordinator

• Participate in targeted calling campaigns, each with a specific call to action, including campaigns that support students as they transition to college and campaigns that help mitigate barriers to progression.
• Provide oversight and participate in all aspects of KU's Tri-Alpha Honors Society including development of mentorship opportunities, organization of chapter meetings and chapter events including the annual induction ceremony, and webpage development.
• Deliver a defined communication strategy to students identified in KU's early intervention system and directly link students to support services offered through Jayhawk Academic Advising, Financial Aid & Scholarships, Student Access Center, Wingspan, Counseling & Psychological Services and other departments across campus as appropriate.
• Provide same-day responses to students using the Hand Raise feature in EAB (Jayhawk GPS/Navigate 360) to quickly and efficiently problem-solve by connecting students with information, providing referrals, and scheduling appointments as needed.
• Document and maintain all communication with students resulting from appointments, email, phone, and walk-ins using university-approved systems.
• Hold a caseload of approximately 200 Jayhawk Jumpstart students and use innovative proactive outreach to support students as they progress through their first year at KU and beyond.
• Develop rapport and productive relationships with students by creating a community of care that allows students to grow and thrive.
• Work alongside a team of professional and student staff to provide a welcoming office environment that offers daily availability for walk-in appointments.
• Maintain the Hawk Link lounge - a communal space for all students that supports group study and student connection - and use the space to post important announcements about university deadlines, events, or opportunities.

• Participate fully in the planning, implementation and marketing of core Hawk Link events including Jayhawk Jumpstart, First-Gen Week activities, and Tri-Alpha induction ceremony which require some weekend and evening availability.
• Collaborate on multiple events with campus partners each semester to maintain a strong and cohesive support network.
• Incorporate outcome measure tracking for all events including the collection of data from event registration, event participation, interest inventories, pre and post assessments, and satisfaction surveys.
• Attend Hawk Link Student Specialist staff meetings, training, and professional development in conjunction with other Hawk Link Coordinators.

• Attend relevant staff meetings and trainings related to Academic Success Initiatives.
• Use University-approved systems for all student records and adhere to Academic Success technology use standards and FERPA guidelines.
• Serve on departmental and campus committees as assigned.
• Other duties as assigned by Academic Success Leadership.

1. Travel is less than 25% for occasional required meetings with advance notice as well as event planning-related local driving. Some weekend and evening availability is required for events.

1. This position is student-facing and requires working on-site at the Lawrence Campus. Limited hybrid work may be an option during breaks when classes are not in session.

1. Bachelor's Degree with one (1) year of relevant experience OR Master's Degree.
2. One (1) year of experience working in an educational setting or customer service role.
3. Prior experience with technology systems (such as Microsoft Office suite, MS Teams, Google suite etc.) as evidenced in application materials.
4. Excellent written communication skills as demonstrated by cover letter and resume.

1. Experience creating and facilitating student events, workshops, or other student engagement opportunities in a higher education setting as evidenced in application materials.
2. Master's degree in education, counseling, psychology, special education, social work, liberal arts, or related field.
3. Experience working collaboratively on a team as shown in application materials.
4. Experience co-leading projects as evidenced in application materials.
5. Experience in academic support services, advising or academic coaching services at an institution of higher education as evidenced in application materials.
6. Experience with web-based student retention software such as EAB (Jayhawk GPS/Navigate 360) as shown in application materials.
7. Experience managing multiple projects and prioritizing tasks to produce high-quality work by established deadlines as evidenced in application materials.

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications.
• Resume.
• List of three (3) professional references including at least one (1) previous or current supervisor.

Only complete applications will be considered.

Application review begins Monday, February 16, 2026 and will continue until a qualified pool of applicants is identified.