Senior Software Asset Management Analyst

At Jack Henry, we're more than a technology company; we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence, then we'd love to meet you.

We are hiring a Senior Software Asset Management Analyst to join the team providing crucial support to managing the assets across our enterprise. In this role, you will oversee license and compliance optimization, manage asset data in the ServiceNow platform, create and maintain dashboards for reporting, and ensure the maximizing of value while minimizing risk. This role works on a team of three individuals within software asset management and is part of the larger asset and configuration management team.

This position can be based to work out of any Jack Henry office or remotely from any US location with the exception of California. May require occasional travel, up to 10% for meetings, trainings, or conferences.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Executes documented processes to achieve defined objectives and outcomes of the ITSM Practices.
• Records, tracks, and reviews KPI's and metrics related to the performance of the practice and provides feedback, insight, and solutions into the effectiveness and efficiency of processes, teams, tools, and partners.
• Creates, reviews, and updates practice documentation as authorized.
• Utilizes ITSM tools and technologies as appropriate for the practice being managed.
• Engages and advises Service Owners, Product Teams, and Business Leaders to achieve the goals defined for the practices.
• Organizes and facilitates meetings with stakeholders to collaborate and align departmental strategy or direction with the overall goals of the Company.
• May participate in on-call rotations as appropriate for the practice being managed.
• Assists in training less experienced peers.
• May act as a team lead.

What you'll need to have:

• Minimum of 6 years of IT asset management experience.
• Experience with ServiceNow.
• Experience with license management in IT.

What would be nice for you to have:

• Bachelor's degree.
• Certification in IT asset management (e.g. IAM, IATAM).

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.