Software Asset Management Professional Junior Business Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Software Asset Management Professional Junior Business Analyst

Location(s): Chicago, IL
(Remote)

Job Description
SACM SAM Consultant oversees Software Asset Management (SAM) delivery for one or more accounts. A leader in their area of expertise, recognized as a subject matter expert in all aspects relating to ITIL SAM and ensures that the implemented process is followed to guarantee the integrity and accuracy of the data within. Experienced in governance, industry standards, implementations and audits of SAM. Leads software asset/installation remediations and / or troubleshooting teams either on request or proactively. Takes ownership and leadership of SAM initiatives. Expert in areas such as governance, industry standards and implementations of SAM models. Champion of SAM lifecycle process and procedures to ensure the data integrity of software rights and usage to support SAM compliance.

• Registers and/or ensures registration of new Software Assets / Configuration Items (CIs).
• Maintains proper relationships as defined in the agreed SAM-Pro Models; this includes (but is not limited to) people, IT components, and contracts.
• Assists in the Software Audits/True-ups planned and unplanned in the Audit Schedule to ensure accuracy - via physical or auto-scans proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM / Change Management process and policies.
• Assists in conducting Quality Assurance over SAM process and policies.
• Assists in SAM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed.
• Follows and champions SACM process & technology standards.
• Works closely within SACM / Change Managers to ensure that CI changes / updates are reflected in the CMDB in a timely manner.
• Provides SAM experience leadership including training, mentoring & staff augmentation.
• Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.
• Stays current on ServiceNow products and applicable integrated technologies related to SACM and SAM.

• Sam Team building (diversity and assignments).
• ServiceNow SAM Pro experience.
• Evaluating accuracy of SAM Pro calculations in a virtualized environment.
• Evaluating accuracy of SAM Pro calculations in a decision tree - branched license metric.
• Reporting in SAM Pro
• Dashboards in SAM Pro

• Converting purchases to entitlements.
• Interpreting Major vendor Enterprise agreements for resulting entitlements and options in licensing and usage.

• Direct work with a major tool (Flexera, SNOW, ServiceNow, BMC, Aspera, etc.).
• Software Normalization as it relates to Software Models & Installations in ServiceNow.

• Principles of complex analysis (virtualization effects on usage calculation).
• Decision tree's for calculation of demand.
• Optimization Principles to reduce cost aim/or minimize audit claims.
• Knowledge of common targets of audit for Vendor retrieval of claims.
• Audit Defense.
• Strategies for deriving knowledge of upcoming audit and/or true-up targets.
• Understanding of how Business processes are supported by technology.
• Experience in hardware asset management.
• Experience in using asset/configuration management databases.
• Able to write reports, conduct meetings and perform investigative work.
• Experienced in the use of SLAs/KPIs to track trends and identify problems before they occur.
• Good understanding of Service Asset Financials.
• CI Automated Discovery Experience.

• ITIL certified (Foundation v3 or v4).
• ServiceNow: Software Asset Management Fundamentals.
• ServiceNow Certified System Administrator.
• SAM-Professional module: Certified Implementer.
• ServiceNow Certifications.

• ServiceNow Certified Implementation Specialist (CIS) in at least one module.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.