IT Operations Professional 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: IT Operations Professional 3

Location(s): Mishawaka, IN

Role Summary
This is a hands-on, onsite IT support role responsible for end-user computing, local infrastructure, and manufacturing IT devices at a large production facility. The position blends Level 1/2 Deskside Support with basic datacenter and networking responsibilities, requiring strong customer-facing skills and physical presence.

High Level:

• Provide daily onsite IT support at the site. (5 days a week onsite, 8 hours per day M-F)
• Qualified candidate will be responsible for daily IT support of PCs (Laptop and Desktop), Networking & Servers - physical topology, cabling, and troubleshooting, and specific manufacturing facility IT device support such printers, and handheld scanners, etc.
• Candidate will need to be physically able to walkaround the large facility on a daily basis for spot checks/rounds and device troubleshooting and also be able to lift 50lbs with respective to Datacenter servers and switch infrastructure installation and decommission.
• Candidate will need superior customer service skills and able to interact with a wide range of users with varying IT skill levels.

• Intake and resolution of Level 1/2 IT issues through a shared and remote support follow the sun model.
• Complex IT problem solving and investigation of recurring IT issues.
• Resolving on premise IT issues that may arise or be dispatched to your local location.
• Staying up to date on the latest IT service offerings, ITSM portals, active migration projects, and technical resolutions affecting our user base.
• Escalating any unresolved issues and/or Major Incidents to the Site Management Infrastructure (SMI) team.
• You have excellent communication skills (written, verbal) focused on translation of IT technical resolutions to end user business language.
• L1/L2 deep technical problem-solving capability in many facets of Information Technology.
• Mid-Level Experience with End User Computing, Datacenter Technologies, and Networking.
• You work effectively in global, multi-cultural teams.
• Solid professional judgment and ability to escalate unresolved issues to appropriate management in a timely fashion.
• Bachelor's degree or equivalent experience required.
• Minimum of 3-5 years of experience with IT Deskside Support and/or IT Systems Analyst role(s).

• Win10 / Win11 Client expertise with Office 365 in an Enterprise environment.
• Network diagnostics, TCP/IP, DHCP reservations, console access, and troubleshooting capability including VLAN knowledge.
• Server configuration, iLO setup, vulnerability remediation.

• Manufacturing facility devices (label printer, handheld WIFI devices, and instruments)
• Intune/Azure AD experience
• Identity management including multifactor authentication setup
• PC migration, application installation, and data copy
• Service NOW incident and request management.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.