Service Desk II

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho, we're advancing the power of diagnostics for a healthier future for all. Join our mission as our next Service Desk II to support information systems. This person plays a key role in delivering an excellent IT experience across the company. As a frontline problem-solver and advocate for our internal customers, you'll handle a broad range of requests and incidents-owning each one from start to finish with professionalism, empathy, and urgency. You'll work across platforms (Windows, macOS, mobile), systems (Intune, Active Directory, Entra ID, VPN), and services (collaboration tools, conferencing, and core apps), using your technical skills to resolve issues and your judgment to improve the overall experience.

This is a hands-on role that values clarity, initiative, and simplicity. You'll be a key contributor to team knowledge, process improvement, and employee satisfaction across the company.

This position will be onsite full-time in San Diego, CA at our Summers Ridge - HQ location.

The Responsibilities

• Serve as a primary point of contact for IT support via ServiceNow, phone, and walk-up interactions
• Own each support request end-to-end, resolving or coordinating resolution without unnecessary handoffs
• Troubleshoot and resolve hardware, software, network access, mobile device, and peripheral issues
• Support business-critical tools such as Microsoft 365, Zoom, SAP, and collaboration platforms
• Handle onboarding tasks including imaging, account setup, and device configuration using tools like Intune and Entra ID
• Maintain up-to-date and accurate asset inventory; participate in deployment, recovery, and secure disposal of hardware
• Keep tickets and documentation clean, clear, and current
• Collaborate with peers and escalate thoughtfully to L3 or engineering teams when needed
• Contribute to IT projects, rollout activities, and process improvements
• Deliver a calm, professional, and customer-centered experience during both routine and urgent issues
• Maintain awareness of IT policies, compliance requirements, and security best practices
• Perform other work-related duties as assigned.

The Individual

Required:

• High school diploma or equivalent
• 2-3 years of experience in a technical support, service desk, or desktop support role
• Strong troubleshooting skills with Windows and macOS, Microsoft 365, and core business applications
• Familiarity with endpoint management, device imaging, and tools like Intune, Entra ID, and Windows Autopilot
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Experience supporting mobile devices (iOS/Android)
• Excellent communication, organization, and follow-through
• Comfortable working independently and prioritizing multiple issues at once
• Experience supporting a global organization
• Ability to travel up to 10%, domestically
• This position is not currently eligible for visa sponsorship.

Preferred:

• Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft
• Experience using ServiceNow or similar ticketing platforms
• Exposure to regulated environments (pharma, medical device, etc.)
• Familiarity with remote support tools and troubleshooting in hybrid work environments

The Key Working Relationships

Internal Partners:

• All levels of the organization

External Partners:

• Vendors and customers

The Work Environment

No strenuous physical activity, though occasional light lifting of files and related materials is required. 30% of time in meetings, working with team, or talking on the phone, 70% of the time at the desk on computer, doing analytical work. Minimal travel required. Travel includes airplane, automobile travel and overnight hotel.

Physical Demands

Ability to lift up to 50lbs of IT equipment - frequent use of computers, phones and other office equipment. May occasionally require flexible hours to support system maintenance or critical issues.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on the facts and circumstances of each case. The salary range for this position is $65,000 to $80,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time), and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.