Standard Job Developer
ABOUT US
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Standard Job Developer supports the Company's Product Support organization through the administration and use of various business data systems.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures, and regulations.
- Develop and maintain a cohesive team effort across departments to achieve profitable growth, customer satisfaction, and ongoing service improvement.
- Communicate effectively with internal and external customers.
- Create and maintain all areas of the Standard Job database in Service Options Collaborator (SOC), Service Link, and DBS; analyze areas for improvement and propose solutions.
- Promote proper use of Standard Jobs through information and training.
- Provide written quotes for customers and troubleshoot software issues related to all associated software.
- May have to lift up to 25 pounds on occasion.
- Physical demands: frequent sitting, talking, repetitive motion; occasional standing, walking, hearing.
- While the vast majority of work is performed inside with protection from weather, hazards may be present at times.
- Must be able to work regular business hours with rare exceptions.
- Will work independently or as part of a team; this role has no supervisory responsibilities.
- Other duties as assigned.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
EDUCATION & EXPERIENCE
- High School diploma or GED equivalent.
- 1-2 years of relevant experience.
- Experience in service management and general earthmoving/generator equipment knowledge highly desired.
KNOWLEDGE, TECHNICAL SKILL, & ABILITIES
- Proficient in Microsoft Office and dealer software programs.
- Strong written and verbal communication skills.
- Safety-first mindset; supports and follows safe work behavior.
- Mastery of job-specific skills as identified.
- Ability to manage change and support organizational innovation.
- Skilled facilitator and presenter, able to guide productive group interactions.
- Strong information gathering and analytical skills.
- Customer-oriented approach; responsive and positive in addressing concerns.
- Effective stress management; remains calm and productive under pressure
Continuous Learning: Job requirements may change; retraining required every 3-5 years.
WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
WHAT SETS US APART
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package.
Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Thompson Machinery
dental insurance, life insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
Jan 24, 2026