Lead Peer Navigator (Liaison)

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.

Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

*This is a limited-term position, with an anticipated term of one year, depending on performance and funding.

At Healthcare in Action (HIA), we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems. Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.

The Lead Peer Navigator (Liaison) will act as a liaison between HIA and City of Los Angeles - Council District 4. The Lead Peer Navigator (Liaison) will collaborate closely with Council District 4 and HIA to coordinate and enhance service delivery to support individuals experiencing homelessness across the neighborhoods within Council District 4. The Lead Peer Navigator (Liaison) will work directly with City staff and in the City offices or out in the field, depending on assigned duties and responsibilities. This position is dependent on funding from Council District 4, and the position, duties and responsibilities are subject to change.

We are seeking thoughtful, hard-working, committed and compassionate team members to work in a collaborative, fast-paced environment. Public engagement, field outreach, and government experience are valued, along with public speaking and consensus-building experience. The Lead Peer Navigator (Liaison) may need to present at public meetings, and/or build collaborative workgroups with key stakeholders. Most important is that the Homeless Deputy must be self-starting, organized, energetic, and dedicated to bringing about positive change in the lives of unhoused and housed constituents.

Responsibilities include:

• Collaborate with Council District 4 leadership, staff, and service providers to align and streamline homelessness strategies and encampment interventions.

• Conduct daily outreach, encampment assessments, and wellness checks to support individuals experiencing homelessness across the district.

• Respond to inquiries, attend community meetings, and deliver updates on homelessness-related efforts and policies.

• Present at meetings, lead workgroups, and engage key stakeholders.

• Maintain accurate service records, analyze trends, and prepare regular reports to inform strategy and public communication.

• Coordinate sanitation responses and oversee events like Neighborhood Support Days to ensure services are delivered with dignity and impact.

• Other duties as assigned.

Qualifications and experience:

• G.E.D./High School, required.

• Bachelor's degree preferred, 1-2 years of work experience as defined below.

• Work Experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.

• Other demonstrated relevant experience in similar community settings, for example, working with other disadvantaged groups, and/or outreach will be considered.

• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.

• Compassion, commitment to, and enthusiasm for addressing the concerns and needs of Council District 4 residents, including both unhoused and housed residents

• Ability to work in a dynamic, outdoors environment.

• Ability to work independently as well as part of a team.

• Ability to organize effectively and prioritize multiple and competing tasks.

• Ability to communicate effectively, including articulating one's own relevant personal experiences.

• Excellent oral communication skills, as well as strong interpersonal skills.

• Maintenance of reliable transportation. Travel 50% or more- Must have a valid driver's license, automobile insurance, reliable transportation, and clean driving record.

• Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.

• Knowledge of HMIS, Coordinated Entry System (CES) and Service Planning Areas 2 and 4-based resources, preferred.

• Basic Spanish, preferred.

What's in it for you?

• Pay range: $32.69-$36.05 per hour

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, plus 1 additional floating holiday

• Excellent 401(k) Retirement Saving Plan with employer match.

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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At Healthcare in Action, we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employee will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Healthcare in Action was established in 2021 as a 501 (c)3 organization and associated medical group. Utilizing mobile clinics staffed by healthcare professionals, community health workers, and social workers, our teams travel directly to unhoused individuals living in communities across the geographies we serve, providing services where they reside - including tents, cars, shelters, and temporary housing. In meeting patients where they are and supporting their goals, HIA team members build trust - a critical component that can lead to meaningful and positive changes in health and housing. Our mission is to improve the lives of people experiencing homelessness through quality holistic care. It is our vision that all people experiencing homelessness have access to quality healthcare that addresses their mental, social and physical health needs.