Assistant Director
Please see Special Instructions for more details.
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write 'see resume' on your application when completing the job duties section.
- UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Position Information
General Information
| Vacancy Open to |
All Candidates |
| Employment Type |
Permanent - Full-time |
| If time-limited, note appointment end date |
|
| Hours per week |
40 |
| Months per year |
12 |
| Position Number |
000721 |
| NC Salary Grade Equivalency |
NC12 |
| Classification Title |
University Program Specialist - Journey |
| Working Title |
Assistant Director |
| Salary Range |
$52,721 - $56,000 |
| Anticipate Hiring Range |
$52,721 - $55,105 |
| FLSA Status |
Non Exempt |
| Division |
Academic Affairs |
| Department |
Enrollment Management (Adm) |
| Work Unit |
University Scholarship Office |
| Work Schedule |
8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval. |
| Primary Purpose of Position |
Serve as the process and procedural expert for all operations within the University Scholarship Office (
USO). Develop initiatives or processes to meet program needs and objectives when gaps are identified. Draft guidance documents outlining specific procedural changes that affect scholarship administration and disseminate critical information to college or departmental contacts. Remain current with
USO and university policies, as well as best practices relative to scholarship administration to assess and resolve ongoing and unprecedented challenges. Maintain documentation of processes, policies, and procedures established by the University Scholarship Office to guide office operations and campus wide scholarship management.
Demonstrate flexibility, cooperation, and strategic thinking to achieve individual performance objectives and coordinate the day-to-day workflow and operations of the
USO. Train and support
USO team members and student workers to leverage professional and impactful performance that benefits current and prospective students. Monitor performance for efficiency, and ensure priority objectives are met. Provide regular updates on current project activity and support new projects taken on by the
USO. Resolve issues escalated by
USO team members or student workers and consult with or refer high visibility issues to the director as necessary.
Raise awareness of scholarship opportunities among prospective and current students, and their families. Provide guidance, training, and resources to students navigating the student scholarship application portal. Troubleshoot issues with the scholarship system, and propose changes to improve the user experience. Respond to inquiries and concerns from students, parents, and other partners in a timely and professional manner.
Provide direction and support to the Scholarship Administration Coordinator to provide training, guidance, and resources to college/departmental scholarship administrators to promote efficient and strategic use of scholarship funds, effective application review and recipient selection practices, and support access and navigation requests relative to the university scholarship system. Respond to difficult, complex questions about scholarship administration, fund management, soliciting applications, and selecting qualified recipients. Identify trends, and recognize the impact of policies, procedures, and laws as they relate to scholarship administration, legal agreements, and student aid.
Develop and maintain professional relationships with college/departmental representatives to increase credibility and sustain continued support for a centralized scholarship administration model. Interpret and communicate complex scholarship policies and procedures, understand
FERPA laws and other policies in place to protect sensitive student information and decisions. Promote actions and reporting needs of the
USO among college/departmental scholarship administrators that are necessary to achieve mutually beneficial goals for all university partners. |
| Minimum Education/Experience |
Required Minimum Qualifications:
Bachelor's degree and one (1) year of experience related to the area of assignment; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through
EITHER years of education OR years of directly related experience, OR a combination of both. |
| Essential Job Duties |
- Serve as the process and procedural expert for operations within the University Scholarship Office.
- Develop initiatives or processes to meet program/project needs and objectives when gaps are identified. Identify, assess, and resolve unprecedented situations relative to scholarship administration.
- Manage the annual Scholarship Administration Process, which consists of a review of all institutional scholarship terms and conditions, as well as consultation with scholarship administrators. Propose changes when needed to resolve challenges and compliance issues.
- Generate reports to track scholarship fund balances, new and renewal year award information, and other relevant financial data necessary for effective scholarship administration.
- Interact regularly with current and prospective students and their parents in response to scholarship inquiries. Interpret and apply policies and procedures to address non-routine issues.
- Maintain a thorough knowledge of the university scholarship administration system. Propose new content, reorganization of existing content, or improved functionality concepts.
- Develop annual award strategy, and balance scholarship funds to determine the amount available to award in a given application cycle.
- Manage the application collection, review, and award process for scholarships administered by the USO. Ensure annual deadlines are met.
- Support the Scholarship Administration Coordinator to train faculty, staff and campus partners to use the university scholarship system, balance scholarship funds, and promote scholarship opportunities within their department.
- Support the collection of donor thank you letters from students. Interact regularly with development staff to promote accountability and consistent donor stewardship. Recommend procedural changes as necessary.
- Work with the Director to define annual goals, tasks, and deliverables regarding the impact of institutional scholarships on the university, identify performance shortfalls within individual departments and propose actionable steps for improvement.
- Develop and maintain a working knowledge of university systems and processes to include purchasing, budgeting, hiring and personnel, and traveling for work functions.
- Consult with the Communications Manager for Enrollment Management to promote clear, consistent messaging regarding scholarships and enrollment management initiatives.
|
| Other Work Responsibilities |
- Prepare and distribute written guidance or clarifying documentation outlining procedural change which impacts scholarship administration.
- Attend student-centered events to increase awareness of scholarship opportunities and resources.
- Create and maintain an annual schedule including all benchmark projects and deadlines, processes, or exercises conducted by the Scholarship Office.
- Monitor publications and media from professional trade organizations or other public/private leaders in the financial aid and scholarship administration sector to identify new theories, trends, precedents or best practices.
- Establish working relationships with UNC System schools and schools outside the UNC System, to identify best practices relative to scholarship administration.
- Attend meetings with faculty, staff and campus partners who administer scholarships to identify best practices, collect program feedback, and explore opportunities for program development. Complete assigned tasks and provide necessary follow-up.
- Provide professional, concise, and timely responses to all requests for information.
|
| Departmental Preferred Experience, Skills, Training/Education |
- Bachelor's degree; or equivalent combination of training and experience with one year experience with scholarship administration in a four-year college or university setting, preferably a mid-size to large public or private university.
- Banner and/or Slate experience.
- Intermediate experience with Microsoft and Google Suite with strong attention to details.
|
| Necessary Licenses or Certifications |
|
| Work Location |
University Scholarship Office |
| Posting date |
01/23/2026 |
| Closing date |
02/01/2026 |
| Proposed Hire Date |
02/23/2026 |
| Contact Information |
|
| Special Notes to Applicants |
- The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
- The Search Committee will not contact references without first verifying permission with the finalist.
- Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
- Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
|
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- *
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?
(Open Ended Question)
- *
Do you have experience with Banner and Slate? Please indicate which system and your experience.
(Open Ended Question)
- *
Do you have experience with both Microsoft and Google Suite applications? Is so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).
(Open Ended Question)
- *
Do you have a Bachelor's degree and one (1) year of experience related to the area of assignment; or equivalent combination of education and experience?
- Yes - I have a Bachelor's degree and one (1) year of experience related to the area of assignment
- Yes - I have Master's degree or Higher
- Yes - I have an Associate's degree and three (3) years of experience related to the area of assignment
- Yes - I have a High School Diploma/GED with five (5) years of experience related to the area of assignment
- No - I do not have the listed education/experience
- *
Do you have professional experience working in a scholarship or financial aid office, or in a foundation setting where you reviewed applications and made competitive award decisions? If so, please describe your experience and indicate the amount of time spent in the role(s).
(Open Ended Question)
- *
Do you have experience working in Higher Education?
Required Documents
- Resume / Curriculum Vitae
- Cover Letter / Letter of Interest
- Contact Information for References
Optional Documents
|
University of North Carolina Charlotte
$52,721 - $56,000
Jan 24, 2026