Manager Product Architecture and Operations

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

This role unifies business architecture and product operations to connect strategy, architecture, and execution across Product Innovation. The Manager ensures Surescripts' product portfolio is reusable, interoperable, and scalable, enabling delivery of innovative, high-quality solutions that meet evolving market needs. Leading a team of Enterprise Business Architects and Product Operations Analysts, this role establishes enterprise standards (capability maps, value streams, release governance) and drives portfolio-level rhythms, tools, and processes to accelerate delivery, improve decision-making, and enhance predictability. This role partners with Product Management, Engineering, Marketing, Data & Analytics, and Finance to translate strategy into measurable results, fostering a culture of innovation, accountability, and customer-centricity while developing talent in architecture, governance, analytics, and cross-functional facilitation.

Architecture Leadership & Strategy Alignment

• Own the Business Architecture capability models and value streams; drive alignment of product initiatives to enterprise capabilities and target states.

• Define architectural principles (reusability, data interoperability, workflow consistency) and guardrails that reduce redundant systems/processes and simplify cross-product integrations.

• Partner with Product & Engineering to create solution blueprints and early workflow prototypes (with UX) that demonstrate cross-product cohesion.

Product Operations, Governance & Tooling

• Establish and run an operating model for roadmaps, dependency management, release governance, portfolio reporting, and investment planning.

• Administer product lifecycle tooling (e.g., Aha!, Jira/Confluence, SharePoint) and ensure data quality, access, standards, enablement, and integrations that support decision making.

• Treat processes "as products": continuously inspect/iterate the frameworks to reduce friction, increase transparency, and enable outcomes, not just outputs

Portfolio Cadence, Analytics & Outcomes

• Run portfolio cadences that connect strategy and operations: planning, KPI/goal syncs, release readiness, and post release reviews; unify signals across teams for timely decisions.

• Define and track metrics (e.g., alignment to capability map, time-to-market, schedule reliability, cycle time from requirements to signoff, reduction of redundant systems/processes) and publish executive ready insights that quantify ops impact.

Cross Functional Collaboration

• Activate the right cross functional leads at the right moments in the lifecycle; clarify ownership and decision authorities to avoid collaboration drag.

• Partner with Product leaders, Technology leaders, and cross-functional partners on capacity planning and portfolio tradeoffs, balancing near-term delivery and longer-term platform evolution.

• Collaborate closely with product portfolio leaders to define and maintain portfolio-level roadmaps, investment priorities, and reporting requirements, ensuring alignment with strategic objectives and transparent decision-making.

• Facilitate cross-portfolio coordination by identifying interdependencies, supporting trade-off discussions, and enabling timely escalation and resolution of issues that impact multiple product lines.

Growth & Strategy Partnership

• Collaborate with Growth leaders to evaluate new business opportunities, including Life Sciences and Health Plans, by translating strategic initiatives into actionable architecture plans.

• Drive cross-functional efforts to identify and remove barriers to product growth, such as data/reporting gaps.

• Support the development and execution of growth initiatives by providing architectural guidance, operational readiness assessments, and scalable processes for new product launches.

• Ensure that product operations and architecture teams proactively contribute to strategic planning cycles, growth forecasts, and the identification of emerging market trends.

People Leadership

• Lead and develop a team comprising Enterprise Business Architects and Product Operations Analysts; set objectives, coach, and build skills in architecture modeling, portfolio governance, analytics, and facilitation.

• Foster a culture of innovation, accountability, and customer centricity; model inclusive collaboration across Product, Engineering, Commercialization, and Deployment Services.

• Provide proactive coaching, development, and recognition.

• Bachelor's degree or equivalent experience.

• 8+ years in business/product architecture, product operations, product management, business analysis, or related disciplines; 2+ years leading people or matrixed teams.

• Demonstrated experience building capability maps/value streams, defining operating frameworks, and improving time-to-market through governance and tooling.

• Fluency with Aha!, Jira/Confluence, SharePoint/Office 365, portfolio reporting, and agile methods.

• In-depth knowledge of Surescripts products and services.

• Exceptional communication, facilitation, and stakeholder management skills across technical and business audiences.

Preferred Qualifications

• Experience in healthcare / health information technology and regulated environments; familiarity with Surescripts product ecosystem.

• Proven ability to quantify ops impact (e.g., efficiency gains, cost avoidance, decision lead time, release reliability).

• Certifications or training in Business Architecture, TOGAF, Lean/Agile, or Portfolio/Program Management.

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you're ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers' benefit, but for patients and the people who care for them across the country.

Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it's curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.

This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers' unmet needs throughout the product life cycle.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

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