New

IT Support Specialist

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Alpharetta
Jan 24, 2026
Description Under supervision, the IT Support Technician provides the first line of technical support to internal associates by responding to and addressing issues that are reported. The technician documents, troubleshoots, and research every issue to ensure support levels are maintained. This role is focused on customer experience and completing all customer requests to the resolution stage. At every step, the IT Support Technician's primary focus is on driving a positive interaction and effective support. Role: 60% Service Desk 40% Local office desktop support and projects May vary according to needs. Location: Alpharetta, GA Hours: M-F 8a to 5p PT - 1 hour lunch Oncall: Required. 1 week on, 7 weeks off. Stipend of $225 for the week to be oncall plus time handling events (typically this yields overtime) Principle Duties and Responsibilities 1. Serve as the first point of contact for IT support and assist with internal associates technical needs. 2. Properly document all work performed during support calls and perform proper escalation procedures, as needed. 3. Operate within defined standards and service level agreements. 4. Maintain timely and concise communication with customers. 5. Perform tasks on special projects and duties. 6. Perform oncall responsibilities as a part of a weekly team rotation (approximately every 6 weeks) Job Type & Location This is a Contract position based out of Alpharetta, GA. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Alpharetta,GA. Application DeadlineThis position is anticipated to close on Feb 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.