Clinical Administrative Coordinator

This position is Remote in Mission Valley, CA. If you are located within commutable distance to Mission Valley, CA 92108, you will have the flexibility to work remotely* as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, dataand resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefitsand career development opportunities. Come make an impact on the communities we serve as you help us advance health optimizationon a global scale. Join us to start Caring. Connecting. Growing together.

Responsible for assisting in SPOA's administrative tasks in streamlining referrals for Assertive Community Treatment and Strengths - Based Case Management programs. Ensures that the team has timely access to pivotal information to keep the program running resourcefully and promote seamless team productivity. This role will support the daily operations, phone coverage, data entry, reporting and organization of workflow and operations. Efficiently complete tasks based on the SPOA task schedule, this includes but is not limited to the primary responsibilities listed below.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

This will be paid on-the-job training and the hours during training will be 8:00 am - 5:00 pm PST from Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Manage the group inbox and provide timely follow - up to internal and external partners and consumers, as needed
• Support in the review of referrals for accuracy and completeness and enter accurate data entry of referral information into designated database
• Take inbound calls and return voicemails. Will screen callers seeking to qualify for programs and if qualified, will complete referrals for those callers
• Will provide timely follow - up to providers, community partners and clients, as needed
• Navigate the county's Electronic Health Record (SmartCare) to support clinical staff in referral review; It is required that access be granted and maintained for the San Diego County's electronic Health Record database, to include other relevant databases
• Assist in preparation for meetings, presentations and meeting minutes
• Prepare documents and spreadsheets as requested
• Assist with projects and reports as requested
• Support the implementation of data collection and tracking information regarding referrals, and reporting back to county partners
• Plans, prioritizes, organizes and completes work to meet established timelines and objectives
• Update the internal SPOA website
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of Customer Service experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools
• Experience with computers and Windows based programs including Microsoft Office Suite: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Outlook, and Microsoft OneNote
• Ability to work any of our full time, shift schedules during our normal business hours of 8:00 am - 5:00 pm PST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience with working in the County of San Diego Behavioral Health System
• Knowledge of Medi-Cal and Medi-Care

Telecommuting Requirements:

• Reside within commutable distance to the office to Mission Valley, CA 92108
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Strong communication and organizational skills
• Work independently with strong time management skills to prioritize tasks and maintain organization
• Maintain high standard of work even under pressure of deadlines and interruptions, remaining professional, responsive, and cooperative
• Extremely detail orientated, creative, dependable, trustworthy with ability to handle multiple tasks

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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