MetalWorks Solutions Specialist or Manager Job

Primary location:Remote,Remote
Relocation offered:No
Employment status:Full-Time
Travel:26%-50%
Non-compete:Yes
Location: Preference will be given to candidates located in Lancaster, PA or within major East Coast areas (e.g., Philadelphia, New York City, Baltimore, or Washington, D.C.), who are within a reasonable commuting distance to Lancaster, as regular on-site presence is required.

The estimated base salary range for this role is $75,000 to $95,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
  
  

Reporting to the Senior Product Manager, Metal Interiors, the MetalWorks Solutions Specialist/Manager supports the company's interior metal category by serving as a knowledgeable resource for metal products, specifications, and project needs, managing quoting activities for key opportunities, and ensuring accurate project tracking in SFDC. The role partners closely with CSMs, ASMs, and crossfunctional teams to provide technical guidance, coordinate GTM support, and assist in resolving product or claims issues. Through customer engagement, competitive awareness, and delivery of training to sales teams, the role strengthens field execution and helps improve tools, materials, and processes that enhance MetalWorks project success.

What's in it for you!

• Play a key role in high-visibility, complex projects that directly impact business results.
• Collaborate closely with Sales, Product, Marketing, and Construction Services leaders.
• Gain exposure to customers, architects, and contractors across major commercial projects.

What You'll Do

• Serve as the SME for MetalWorks and Moz systems, manufacturing capabilities, and competitive metal ceiling/wall/column cover products; identify opportunities for new or improved products.
• Use Salesforce.com to track project activity and maintain accurate data.
• Review metal specifications to identify quoting opportunities and needed improvements.
• Manage all major metal project quotes from preparation through purchase order.
• Participate in regional sales calls, CSM/ASM Pulse Calls, and monthly estimating calls; maintain updates in SFDC for all metal substrate projects.
• Contribute as a member of the Metal Business Team.
• Lead the metal function for TOP/major projects and maintain SFDC updates; participate in CSM Pulse Calls and estimating calls.
• Maintain pricing strategy and guidelines for major projects; partner with the National Product Manager and AS Construction Services.
• Travel with CSMs, ASMs, and AWI sales teams on key customer opportunities and serves as the first point of contact for GTM capabilities and field sales questions.
• Support metal marketing initiatives, including product launches, updates, and promotional activities.
• Develop, deliver, and manage metal-specific training for AWI sales teams and installation specialists.
• Plan and deliver customer-facing training, including travel and engagement with distribution ASMs.
• Manage competitive analysis, market conditions, and competitive activity; keep Business Teams and Directors informed of key developments and NPD/sales opportunities.
• Manage metal claims and quality issues, working with AS, AWI sales, and AS Leadership to resolve quickly and costeffectively.
• Establishe processes to capture market feedback and recommend improvements to sales aids, literature, samples, and related materials.

What will make you successful

• Proficiency using Salesforce (SFDC) for project tracking and pipeline management.
• Strong analytical and mathematical skills for pricing strategy, complex quoting, and competitive analysis.
• Ability to read and interpret architectural drawings, specifications, and technical documents.
• Proficiency in Microsoft Office, especially Excel and Word.
• Working knowledge of quality management processes and claims handling.
• Understanding of CPQ systems, quoting tools, and sales-enablement processes (preferred).
• Excellent verbal and written communication skills for cross-functional collaboration, field sales support, and customer engagement.
• Strong organizational skills with the ability to manage multiple highpriority projects and deadlines.
• Analytical thinker with strong problem-solving skills; able to assess complex project requirements and recommend solutions.
• Influential communicator capable of leading discussions with sales teams, product management, and business leadership.
• Customerfocused mindset with the ability to build strong relationships with CSMs, ASMs, distributors, and end customers.
• Adaptability and resilience in a fast-paced environment; able to shift between strategic and tactical activities.
• High attention to detail and commitment to data accuracy, particularly within SFDC.
• Strong teamwork orientation; effective working across Marketing, Product Management, Construction Services, and Sales.
• Professional presence and confidence to travel with sales teams and represent the MetalWorks category externally.
• Ability to maintain composure, good judgment, and a customer-first approach during claims and escalated issues.
• Ability to develop and deliver structured training to both internal teams and external customer groups.

Qualifications

• Bachelor's degree in engineering, architecture, construction management, business, or related technical field.
• 7-10 years of experience in metal products, manufacturing, construction materials, commercial ceilings/walls, or related specialty product categories required.
• Experience in product management, estimating, technical sales, or category management within building products required.
• Strong knowledge of metal fabrication, product performance requirements (acoustics, fire ratings, structural), and competitive market landscape required.
• Hands-on experience working with customers, architects, contractors, or distributors in a commercial building materials environment required.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is anAmericas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!

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