Security Console Operator - Day Shift

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Console Operator - Day Shift in Clayton, NC, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Dispatch Officer at a healthcare manufacturing location, you will be the hub for security-related communications, coordinating officer activity, monitoring alarms and cameras, tracking access control and badge activity, and documenting incidents in real time. You will support a professional visitor and employee experience with clear, calm customer service, helping teams respond quickly when issues arise. At Allied Universal, you will thrive in an agile, reliable, innovative, people-first culture built on teamwork and integrity.

Position Type: Part Time

Pay Rate: $25.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a healthcare and pharmaceutical location.
• Operate the dispatch center by monitoring alarms, cameras, telephones, and radio traffic; dispatch officers and/or appropriate resources according to post orders and escalation guidelines.
• Respond to incidents and critical situations in a calm, problem-solving manner, coordinating notifications to site leadership and emergency responders as directed.
• Maintain accurate documentation of calls for service, incident reports, shift activity logs, and key access and/or badge requests in accordance with site requirements.
• Support regular and random patrol operations by tracking officer check-ins, coordinating coverage for breaks and post changes, and reporting observed issues to site supervision.

Minimum Requirements:

• Must have 1+ years' armed security, law enforcement, and/or military experience.
• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Alarm panel experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.