Customer Service Specialist

Customer Service Specialist

Precinmac is a leading diversified manufacturer of high-tolerance precision machined components and assemblies. The Precinmac brand represents seven independently owned companies in the United States and Canada. We focus on continuous improvement, on-time delivery, and the highest possible quality and consistency.

The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.

Key Responsibilities:

• Attend/facilitate daily Customer Focus meeting
• Retrieve, acknowledge, and maintain orders via customer portals
• Communicate relevant customer activities to the Director of Customer Service
• Enter/review/manage customer PO's, establish sales orders in MMPCo ERP system, and be able to identify discrepancies
• Ensure timely and accurate responses/inquiries to customers both external and internal
• Expedite orders when needed
• Attend/facilitate/prepare respective customer conference or and Microsoft Teams meetings
• Monitor inventory of customer supplied material
• Handle RMA procedures
• Support MMPCo's external Sales Team
• Serve as back up to Customer Service Specialist and Quote Facilitator
• Able to develop knowledge base of customers and parts
• Support New Product Introductions
• Support Hoppe, Major Tool, Viper Northwest, and Shields Manufacturing as required or requested
• Attend and facilitate respective customer on site visits
• Retrieving RFQ's from customer portals, establish opportunities and estimates, new customer set-up (back up to the SM-Med Quote Coordinator)
• Back up to the SM-Med Quote Coordinator for daily internal quote review meeting and intercompany quote review meeting
• Engage collaboration with Engineering Dept and Sales for quote activities and follow through
• Collaborate with Shields, Viper, and Major Tool estimating teams for intercompany quote activities and follow through if required
• Maintain Quote Tracker and distribute metrics as back up to Quote Coordinator
• Report win/loss rate and relevant details of quote loss/no quotes (to be developed)
• Support Director Customer Service President/CEO as requested
• Distribute Customer survey/compile results
• Other as duties as needed

Required Skills & Qualifications:

• Prior customer focus/service experience, preferred
• Proven ability to demonstrate leadership skills
• Have strong multi-tasking capabilities, and the ability to stay highly organized with a focus on the details
• The ability to communicate clear, accurate information, to both external and internal customers
• Display self-control, constant professionalism, and the ability to handle stress and stressful situations with confidence and integrity

Education & Experience:

• High school diploma or equivalent required
• Previous customer service experience required

Physical Requirements:

• Prolonged periods of sitting at a desk working on a computer
• Ability to lift up to 15 pounds as needed

Affirmative Action/EEO Statement:

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment in compliance with all federal and state regulations. Maine Machine Products provides affirmative action in employment for qualified individuals with a disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

Precinmac Values Statement:

We are bound by Trust; we express our Gratitude, we lead with Action, we are poised for Growth, and we are driven by Excellence.