Enterprise Collaboration Administrator (Slack)

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

As an Enterprise Collaboration Administrator, you'll be responsible for managing and optimizing our Slack environment. In this role, you will ensure seamless collaboration across the organization while employing AI-driven tools and automation to enhance productivity, security, and user experience. The ideal candidate combines technical expertise in Slack administration with a forward-thinking approach to automation and emerging AI technologies.

Slack Administration

• Configure, maintain, and optimize Slack workspaces, channels, user permissions, and integrations.
• Monitor system health, identify and solve issues, and uphold conformity with organization policies.
• Lead app integrations, bots, and workflows to support business needs.

Automation & AI Enablement

• Develop and implement automated workflows using Slack's Workflow Builder, APIs, and third-party tools.
• Explore and integrate AI-powered solutions (e.g., chatbots, summarization tools, sentiment analysis) to improve communication and efficiency.
• Collaborate with IT and business teams to identify opportunities for automation and AI-driven enhancements.

Security & Compliance

• Implement foundations security principles, including identity management, data retention, and audit logging.
• Ensure compliance with organizational and regulatory requirements.

User Support & Training

• Provide Tier 2 support for Slack-related issues.
• Develop documentation and deliver training sessions for end-users on Slack features and automation capabilities.
• Continuous Improvement
• Know the latest Slack updates, AI trends, and automation technologies.
• Recommend and implement improvements to optimize collaboration and productivity.

• Bachelor's degree or higher in Information Technology, or a related field, or equivalent years of experience.
• 3+ years of experience managing Slack in a corporate environment.
• Foundational knowledge of administering and securing cloud-based applications and services.
• Solid grasp of Slack APIs, Workflow Builder, and integration capabilities.
• Familiarity with scripting languages (e.g., Python, JavaScript) for automation.
• Knowledge of AI concepts and practical applications in collaboration tools.
• Excellent problem-solving and interpersonal skills.

• Experience with enterprise identity management (SSO, SCIM).
• Experience with scripting application automations using application APIs.
• Exposure to AI platforms (e.g., OpenAI, Microsoft Copilot, or similar).
• Background in IT service management and security standard methodologies.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.