New

Help Desk Associate

Spectraforce Technologies
United States, Tennessee, Knoxville
Jan 29, 2026
Role: Help Desk Associate Location: Knoxville, TN Duration: 12 months Schedule: Full-Time Office/Project Overview: Join a dedicated team providing 24x7 first line support for IT services to internal users. This role is essential in enhancing the performance of IT infrastructure, applications, network, and collaboration services globally while contributing to the rollout of new technologies and services. Key Responsibilities: Deploy and provide end user hardware and IT services to internal users in client offices Diagnose and resolve local infrastructure, hardware, and software related issues Follow standard operating procedures for IT request and incident services to the end-user Improve incident resolution and customer service standards Maintain and troubleshoot local IT infrastructure, network, and collaboration services Provide 24x7 first line support for IT services to internal users Troubleshoot end user performance issues for IT infrastructure, applications, network, and collaboration services globally Provide feedback and assist in the development of procedures and work instructions Participate in the rollout of new technologies, services, and security remediations Required Qualifications: Must be a U.S. citizen Experience in IT support and help desk operations Strong troubleshooting skills for hardware and software issues Ability to follow standard operating procedures Excellent communication and customer service skills Preferred Qualifications: Experience with IT Service Management processes Familiarity with local infrastructure and deskside operations Knowledge of mobility and wireless services