Customer Service Representative I

About the Role:

Ready to be the friendly voice that helps customers every
day as a Customer Service Representative I? In this
role, you'll dive into customer questions, find clear answers, and
solve problems with a smile. You'll keep things running smoothly by
tracking interactions and making sure every issue gets the attention it needs.
If you're all about great service and love turning challenges into
wins, this role is made for you!

What You'll Do:

• Answer customer questions by researching and providing
  clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when
  needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure
  every inquiry or concern is fully addressed.
• Meet company service and productivity standards
  while complying with policies and maintaining excellent
  customer care.

Who You Are:

• 2-year college degree or equivalent experience
• 2-year minimum experience in direct customer service
• Demonstrates excellent telephone and written communication
  skills
• Excellent written and verbal communication skills
• Professional phone demeanor skills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• High attention to detail and strong organizational skills

Ideal to have:

• Experience using a customer service ("CRM") or sales
  database system

Real Estate run on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We've created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products. We offer a dynamic work environment,
comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the
opportunity you've been waiting for. Join us and be part of a team
that empowers clients worldwide with innovative solutions and exceptional
service!

#TeamYardi. #YardiCareers #hiring

$23/hr - $25.52/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*ta

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