Lab Support Technician

Lab Support Technician

Associate II - Lab Support

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

UST is seeking an Lab Support Technician to provide hands-on technical and operational support for lab activities, platform setup, and ongoing validation efforts. This role plays a key part in ensuring lab readiness, supporting engineering teams, and executing platform and infrastructure tasks with minimal supervision in a fast-paced lab environment.

The opportunity:

* Support platform bring-up, configuration, and teardown activities across multiple lab systems

* Assemble, configure, and disassemble hardware platforms including servers, desktops, and test systems

* Install, configure, and troubleshoot operating systems (Linux, Windows, VMware)

* Perform BIOS, firmware, and driver updates as per engineering instructions

* Troubleshoot first-level hardware and software issues and escalate when required

* Support rack setup, cabling, power connections, and cable management activities

* Maintain lab discipline including cleanliness, safety, ESD compliance, and asset security

* Assist with inventory tracking, asset movement, audits, and documentation updates

* Collect logs, execute basic validation tests, and share results with validation engineers

* Follow standard operating procedures and comply with lab safety and security policies

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

* Strong understanding of computer hardware and system components

* Working knowledge of Linux and Windows environments

* Experience in lab environments with hands-on hardware handling

* Basic networking knowledge (DHCP, Static IP concepts)

* Ability to work independently with limited supervision

* Good documentation, communication, and coordination skills

* Strong team collaboration and problem-solving mindset Qualifications

* Diploma or Bachelor's degree in Electronics, Computer Science, or related field

* 3 - 6 years of experience in lab support, hardware support, or technical operations Work Environment

* Full-time onsite role in a lab environment

* May involve lifting equipment, standing for extended periods, and working around active test hardware

Benefits

Employees receive eleven (11) paid holidays, two (2) weeks of paid vacation per year, and are eligible for health, dental, disability and life insurance.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lugar de trabajo con igualdad de oportunidades y libre de discriminacion y acoso

En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminacion y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los meritos y las necesidades del negocio. Estamos comprometidos a seguir practicas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religion, discapacidad, genero, origen nacional, orientacion sexual, identidad de genero, expresion de genero, edad, informacion genetica, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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