Senior Director, Employee Success Business Partner

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This Senior Director-level ESBP role sits within Salesforce's Technology & Product (T&P) organization and provides strategic people leadership support to the Data Foundations organization - the teams responsible for building and evolving the enterprise data capabilities that underpin Salesforce's platform, products, and AI-powered experiences.

At a time when data, AI, and platform scale are central to Salesforce's strategy, this role operates as a trusted advisor to executive leaders, shaping people strategy, organizational design, and leadership effectiveness for a highly complex, multi-layered organization.

This role also serves as the people leader for a team of ESBPs, ensuring strong partnership, consistency, and integration across adjacent product and platform groups supported by other ESBPs.

You will work closely with senior Product and Engineering leaders to ensure the organization is positioned to scale, innovate, and deliver enterprise-grade data capabilities that enable Customer 360, AI-driven insights, and trusted data activation across Salesforce.

Strategic Advising & Executive Partnership

• Serve as a trusted people and organizational advisor to senior Product and Engineering leaders within the Data Foundations organization.

• Influence executive decision-making by providing clear, business-grounded counsel on talent strategy, organizational health, leadership effectiveness, and workforce priorities.

People Strategy & Organizational Design

• Partner with leaders to translate business and platform strategy into sustainable people and organizational models.

• Lead workforce planning, role clarity, operating model evolution, and location strategy to support scale, efficiency, and long-term capability building.

• Ensure alignment between platform-level priorities and downstream product and engineering execution.

ESBP Team Leadership & Integration

• Lead and develop a team of ESBPs who support related product, platform, and data-adjacent organizations.

• Drive consistency, quality, and integration across ESBP partnerships while respecting distinct scopes and accountability models.

• Act as the connective tissue across ESBPs to ensure coherent people strategy execution across Data Foundations and its partner organizations.

Talent Planning & Leadership Development

• Lead end-to-end talent planning, including succession planning, leadership pipeline development, and critical role coverage.

• Partner with leaders to identify high-potential talent, development priorities, and readiness for expanded scope in a fast-scaling environment.

Change Management & Organizational Effectiveness

• Act as a senior change agent, supporting leaders through complex organizational evolution driven by platform growth, AI acceleration, and shifting business priorities.

• Partner closely with Employee Success Centers of Excellence to drive outcomes across engagement, performance management, compensation planning, and manager capability.

Data-Driven People Strategy

• Leverage people analytics, workforce insights, and business data to inform decisions and proactively identify organizational risks and opportunities.

• Translate data into actionable recommendations that improve organizational performance, resilience, and execution.

Required Qualifications

• 8+ years of HR / ES Business Partner experience supporting executive-level client groups in complex, technology-driven organizations.

• Bachelor's degree required.

• Exceptional business acumen with the ability to quickly understand platform, product, and engineering strategies and translate them into people implications.

• Demonstrated expertise in talent assessment, succession planning, and leadership development.

• Proven ability to lead through change, influence senior leaders, and operate effectively in highly matrixed environments.

• Strong relationship-building skills with the ability to drive outcomes through both formal and informal influence.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.