New

CPAP Support Agent

Lincare Holdings
United States, Florida, Clearwater
19387 U.S. 19 (Show on map)
May 26, 2026
This employee works directly with customers to improve sleep therapy compliance and improve outcomes. Uses companyresources, policies, and procedures to provide complete and accurate data uses appropriate technologies andfollows processes in accordance with company standards to ensure patient, location, and physician contact ishandled with accuracy and operational effectiveness JOB FUNCTIONS Establishes customer contact by initiating outbound calls via dialer and receiving inbound return calls tofacilitate compliance usage of PAP device Assists customer through coaching of company's products by adequately assessing customer compliance,thoroughly explaining product benefits, and assisting with escalating communication to clinical staff asnecessary Resolves customer concerns by providing appropriate information regarding products and services Records customer information and maintains database by obtaining, entering, and verifying required data Ensures quality service by following and adhering to departmental and company policies, procedures, and standards Provides customer follow up as required Contributes to departmental objectives by accomplishing required contact and compliance results Education High SchoolDiplomaor General Education Degree (GED), required Work Experience At least 1 year of experience in office setting, required Prior work experience on a computer, required Knowledge, Skills, and Abilities Must have excellent telephone customer service Must be at least 18 years of age Medical industry background beneficial Must type at least 25-30 words per minute Must function in fast-paced environment