Customer Service Manager

Aleron
United States, New York, Amherst
Feb 12, 2026
Description Acara Solutions is seeking a direct hire Customer Service Manager for a distribution service in Amherst, NY! Salary: $75-90,000K, DOE Schedule: 100% onsite, Monday-Friday Primary Duties & Responsibilities Process Ownership & Improvement Own and improve end-to-end order processes from entry through fulfillment. Identify inefficiencies, implement corrective actions, and standardize processes. Lead root cause analysis and strengthen controls to prevent recurring issues. Performance & KPIs Define, track, and report KPIs to drive performance and accountability. Support dashboard development for leadership visibility. Leadership & Team Development Set clear expectations and foster accountability. Coach and develop team members while promoting continuous improvement. Quality & Compliance Manage nonconformance tracking and maintain SOPs. Ensure compliance with internal controls and requirements. Cross-Functional Collaboration Partner across Sales, Operations, Accounting, and Purchasing to improve outcomes. Support ERP and system enhancements impacting order processing. Job Requirements Required Skills / Qualifications: Minimum of a High School Diploma or GED required Minimum of 3 years of leadership experience in customer service, order managment, or operational management Strong experience in KPI development, performance management, and process improvement Experience with ERP systems data reporting tools and Business applications Understanding of logistics and supply chain operations, including order fulfillment, inventory flow, shopping processes, transportation coordination, and warehouse operations. Ability to collaborate effectively with supply chain and distribution teams to resolve fulfillment constraints and improve end-to-end customer experience After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply