New

Call Center Supervisor

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Memphis
Feb 12, 2026
Job Description * Responsible for supporting and coaching a team of associates in providing quality service for inbound and outbound telephone calls. * Create and maintain company monitoring standards for call center/customer service reps. Conduct analysis of monitoring results and provide feedback and recommendation to call center service quality assurance manager. * Effectively monitor chat and incoming calls from customers to the reps. The supervisor will be measured by the performance of their team. (quality, attendance, sales conversions, and adherence). Will measure performance through how their team is doing. % of calls that someone sets a lead on (goal is around 50%). * Responsible for supporting and coaching a team of associates in providing quality service for inbound and outbound telephone calls. * Create and maintain company monitoring standards for call center/customer service reps. Conduct analysis of monitoring results and provide feedback and recommendation to call center service quality assurance manager. * Review attendance for previous day, what the day looks like, where there are gaps, where they don't have enough people, checking Teams chat for questions. * Listening to calls to determine how they are doing, find out if there are any concerns, using calls for coaching and performance, does rep sound pleasant on phone, etc. Skills & Qualifications Must have 3+ years of experience working as a Manager/Supervisor in a Call Center environment Experience overseeing 20+ customer service agents Experience working in a call center and handling escalated calls Experience monitoring and evaluating KPIs for agents Experience tracking attendance for agents Working in a sales or upselling call center environment is a huge plus Experience Level* Intermediate Level Job Type & LocationThis is a Contract position based out of Memphis, TN. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Feb 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.