New

IT Support Specialist

TEKsystems
$20.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, West Des Moines
Feb 12, 2026
Description The End-User Computing Support Analyst is responsible for delivering assistance to employees facing issues with software and hardware. This includes monitoring the incident management queue to manage and resolve customer issues within established service level timeframes, which is essential to maintaining the company's operational efficiency and end-user satisfaction. Key responsibilities include addressing escalated customer requests and incidents from the Service Desk, and providing prompt, exceptional service for both on-site and remote employees. This involves diagnosing the issue, providing resolutions per established procedures, and ensuring end users can resume their job responsibilities. The End-User Computing Support Analyst is also responsible for accurate tracking of company PC assets, updating knowledgebase information, and contributing to IT projects. Technical Skills: Operating Systems: oExpertise with Windows 11 operating system, including configuration and troubleshooting. MacOS experience is a plus. oProficient in Active Directory for diagnosing employee application access issues. Software: oProficient skills in the Microsoft 365 suite (Teams, OneDrive, Outlook, SharePoint). oStrong understanding of software installation, configuration and troubleshooting. oKnowledge of virtualization technologies such as VMware and Citrix. Endpoint and Device Management: oExperience in supporting employees in a bring-your-own-device environment using mobile application management (MAM) - Microsoft Authenticator, Outlook, OneDrive, etc. - to access corporate data on personal iOS/Android devices. Networking: oDemonstrated knowledge of networking concepts and troubleshooting to support in-office and remote employees with wired and wireless connectivity issues. Hardware: oProficient in diagnosing, repairing and replacing hardware components (laptops, desktops, peripherals). oUnderstanding of imaging tools to perform hardware upgrades and device refreshes. Knowledge Management and Documentation: oReview and update knowledge base articles as assigned. oActively participate in knowledge-sharing sessions within the team, enabling all members to stay current with system updates and best practices. Project Work: oExperience in contributing to IT projects, ensuring the team's successful delivery of IT initiatives (e.g., hardware/software deployments). Soft Skills and Attributes: Problem-Solving/Process Improvement: oStrong analytical and troubleshooting skills with the ability to resolve complex technical issues independently. oAbility to perform root cause analysis and provide proactive recommendations to improve system performance and user experience. oKnowledge of digital experience (DEX) scoring a plus. Customer Service: oDemonstrated excellence in providing exceptional customer support and technical assistance in a courteous, prompt and professional manner. oAbility to oversee multiple customer requests and prioritize tasks in a demanding environment, ensuring prompt resolution within SLA (Service Level Agreement) timeframes. Communication: oGood written and verbal communication skills; ability to effectively document processes, technical solutions, and user interactions. oProven ability to communicate technical issues to both technical and non-technical stakeholders in a clear and concise manner. Collaboration and Leadership: oAbility to work effectively within a remote team environment and independently with minimal supervision. oParticipate in team discussions to contribute to a positive support environment. oExperience in collaborating with cross-functional teams, such as IT cybersecurity and network teams, as part of the troubleshooting process. Additional Skills & Qualifications* oMicrosoft (e.g., MCSA, MCSE), ITIL Foundation or another relevant technical certification (CompTIA A+, Network+, Security+) is a plus but not required. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of West Des Moines, IA. Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in West Des Moines,IA. Application DeadlineThis position is anticipated to close on Feb 21, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.