Patient Office Representative I - Thousand Oaks

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

Duties & Responsibilities

Customer service:

• Receives and greets patients in a friendly manner.

• Promptly answers the telephone, direct calls, takes messages and responds to routine questions.

• Interacts with patients, family members and the public courteously and according to established standards.

• Maintain a positive image and deliver high customer service to patients, families, the general public, and all other City of Hope employees.

• Provide service recovery as needed, escalating complicated issue to a supervisor.

Registration:

• Check-in patients for appointments and troubleshoot patient information issues as needed.

• Collect copays, properly reconciles payments, and prepare month-end deposits.

• Performs insurance verification functions and link authorizations to visits, tests, or procedures.

• Ensure the patient chart has all the required paperwork prior to the patient's procedure.

• Verify and document any changes to patient demographics and update insurance at each visit

Scheduling:

• Schedule all patient appointments (including hospital and office follow-ups).

• Call patients to confirm, cancel or reschedule appointments.

• Assist patients with telehealth technology.

• Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff

Quality Assurance:

• Maintains appropriate level of productivity and accuracy for work performed based on department standards.

• Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis.

Administrative and Clerical tasks:

• Responsible for sending and receiving packages from deliveries.

• Processing of incoming and outgoing mail.

• Sending and delivering fax messages.

• Photocopying, scanning, collating, and filing documents.

• Maintain office inventory and equipment.

• Participates and attends all staff meetings

• If providing care within the City of Hope COMPASS Program (Cancer Outreach through Mobile Prevention and Screening Services): You will provide care via a mobile ambulatory care setting. This position requires travel.

• Other Duties as Assigned

Your qualifications should include:

• High school diploma or equivalent

• One year in a high-volume customer service-related field with direct interaction with customers.

Preferred: One year as a medical office receptionist in a clinic or hospital setting.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.