Rental Assistance Specialist

Rental Assistance Specialist

Pay Range $24.00 - $26.00 per hour

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

The Rental Assistance Specialist works on a team managed by a Rental Assistance Team Lead. The Rental Assistance Specialist acts as a liaison between the tenant (applicant) and the property owner (landlord). The Rental Assistance Specialist reviews the tenant application including documentation and property owner information for accuracy. They are also responsible for communicating with the tenant and property owner as necessary, responsible for entering case notes, communicating with their Lead and submitting an accurate application packet for review.

Essential Functions and Responsibilities:

• Review tenant and landlord application packet and communicate with both or either party to ensure a completed application.
• Assess each document for validity and if necessary, contact both or either party for updates.
• Flag applications with invalid documents and inform Lead staff.
• Advocate for clients and make direct referrals to the Special Services Case Manager as needed.
• Maintain accurate case notes in the application portal.
• Submit complete, accurate application packets to Rental Assistance Team Leads for approval and payment processing
• Uphold the values of CTI - Equity, Integrity, Compassion.
• Perform other related duties as assigned.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

• High School Diploma or equivalent
• 1-2 years' experience working with low-income diverse populations required.
• Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
• Demonstrated knowledge of community resources available to low-income individuals and families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient computer skills required in basic computer software and data collection systems.
• Excellent crisis management skills.
• Ability to maintain accurate records and confidentiality of information.
• Excellent attention to detail.

Preferred Qualifications

Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred.

Benefit Information

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.