| Crisis Intervention Specialist |
| Staffing |
Professional Management Enterprises (PME) |
| Education |
High school diploma or equivalent required
Associate or Bachelor's degree in Human Services, Social Work, or related field preferred. |
| Experience |
Strong interpersonal and verbal communication skills with demonstrated empathy, patience, and professionalism.
Ability to multitask effectively while maintaining accuracy in documentation and caller engagement.
Comfortable working in a structured, fast-paced, and technology-driven environment.
Experience in call center, crisis response, healthcare, or behavioral health intake preferred. |
| Job Description |
The Crisis Intervention Specialist serves as the first point of contact for members calling into the Clinical Triage Line, setting the foundation for safe, effective, and coordinated care by gathering essential information, assessing urgency, and preparing counselors or nurses for engagement.
As the gateway to the Crisis Center, Intake Agents play a crucial frontline role in triage and coordination-ensuring each member's needs are quickly identified and accurately routed to the appropriate team, including Behavioral Health (BH), Addictions Recovery & Treatment Services (ARTS), or NurseLine. |
| Job Details |
- Receive incoming calls and establish rapport with members using approved scripts and protocols.
- Collect and verify demographic and presenting concern information accurately.
- Utilize call management and documentation systems correctly to ensure accurate routing, effective conferencing with the appropriate specialized team (BH, ARTS, or NurseLine), and seamless handoffs for coordinated care.
- Support continuity by remaining available during the call for documentation, reconnection, or warm handoffs.
- Ensure all records meet privacy, confidentiality, and compliance standards.
- Escalate urgent or complex situations to leadership immediately when uncertain or when safety concerns arise.
- Maintain consistent login status in Five9 (READY state) during scheduled shifts, remaining fully available for incoming calls.
- Maintain familiarity with program policies, procedures, and professional expectations.
- Collaborate and communicate professionally across teams using Shift Chat, Direct Messages, and communication channels as mandated.
|
| Pay |
$20 an hour |
| Job Type |
Part-time positions available. |
| Shift and schedule |
Three shifts are available:
- 5 a.m. to 1 p.m.
- 1 p.m. to 9 p.m.
- 9 p.m. to 5 a.m.
Sunday through Saturday - 24/7 Operation |
| Work Setting |
Remote |
|
Professional Management Enterprises
Feb 13, 2026