Growth Program Manager

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

Program Leadership & Delivery

• Lead end to end program delivery for enterprise initiatives including technical programs such as CRM implementations and other growth strategies such as the building of new ambulatory sites and service line expansions. to end program delivery for enterprise initiatives including CRM implementations, cloud migrations, data platform modernization, and workflow automation.
• Develop program roadmaps, charters, success criteria, KPIs, and reporting frameworks.
• Drive cross functional alignment among IT, business operations, HR, finance, sales, and other partner areas. functional alignment among IT, business operations, HR, finance, sales, and other partner areas.
• Ambulatory clinic planning, development, and opening
• Service line expansion initiatives across clinical and operational domains
• Develop and maintain program plans, timelines, milestones, dependencies, and risk mitigation strategies
• Coordinate cross-functional teams including IT, clinical operations, finance, facilities, marketing, compliance, and external partners
• Track progress, manage issues, and ensure delivery against scope, timeline, and budget
• Facilitate decision-making by preparing clear analyses, options, and recommendations

Technical Execution & Architecture Alignment

• Partner with engineering, architecture, and security teams to ensure technical viability and alignment with enterprise standards.
• Translate business requirements into clear technical deliverables, sprint plans, and integration specifications.
• Oversee vendor coordination, SOWs, and solution delivery expectations.
• Ensure alignment between technical solutions and operational workflows

Stakeholder Communication & Change Management

• Own communication plans, steering committee updates, executive summaries, and status reporting. committee updates, executive summaries, and status reporting.
• Manage expectations and decision making across diverse stakeholder groups. making across diverse stakeholder groups.
• Support change management activities including training, documentation, and user adoption planning. management activities including training, documentation, and user adoption planning.
• Identify opportunities to improve market share, competitive positioning, and consumer experience.

Risk, Issue, and Dependency Management

• Identify risks early, develop mitigation plans, and escalate critical blockers as needed.
• Coordinate dependencies across technology teams, external vendors, and business units.
• Ensure compliance with security, data governance, and regulatory requirements.

Operationalization & Post Launch Support

• Transition projects to operational teams with clear support models, SLAs, and process handoffs.
• Monitor adoption, performance trends, and continuous improvement opportunities. improvement opportunities.
• Support long term optimization of implemented systems and clinical service lines expansions and clinics as appropriate. term optimization of systems like CRM, cloud platforms, and integrations.

Strategic & Executive Support

• Act as a strategic thought partner to the Chief Growth Officer on priority initiatives
• Support development of executive-level materials, including PowerPoint presentations, briefing decks, and decision documents for ELT, Board, and external audiences
• Assist with synthesizing complex information into clear, concise narratives for senior leadership
• Provide ad hoc support on high-priority strategic projects as needed

Qualifications:

Required Qualifications

• Bachelor's degree required; Master's degree (MBA, MHA, or similar) preferred
• 7+ years of experience in program or project management, preferably in healthcare, consulting, technology, or growth-focused roles
• Demonstrated experience managing both technical initiatives and operational or facilities-based projects
• Exceptional organizational, communication, and stakeholder management skills
• Advanced proficiency in PowerPoint and executive-level presentation development
• Ability to operate effectively in ambiguity and manage multiple priorities simultaneously
• Strong understanding of program management methodologies (Agile, Scrum, Waterfall, hybrid).
• Proven ability to lead cross functional teams and influence without direct authority. functional teams and influence without direct authority.
• Excellent communication, executive level reporting, and stakeholder management skills. level reporting, and stakeholder management skills.
• Strong analytical, problem solving, and prioritization abilities. solving, and prioritization abilities.

Preferred Qualifications

• Strong understanding of healthcare operations, ambulatory care, or service line development preferred
• Demonstrated experience delivering programs such as:
  • CRM (Salesforce, Dynamics, HubSpot, etc.) implementations
  • Enterprise integrations or system modernization
  • Data and analytics platform deployments
• PMP, PgMP, or PMI ACP certification.
• Background working in high growth environments or leading transformation initiatives. growth environments or leading transformation initiatives.
• Experience with vendor management, RFPs, SOWs, and third party solution delivery. party solution delivery.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.