Order Coordinator

Shift: Day M-F
Pay Rate: $29.00

ROLE PURPOSE:
Receive and distribute orders to appropriate departments and perform other administrative office duties. Interact with internal and external customers to assure proper receipt and shipment of orders to assure customer satisfaction.

PRINCIPAL ACCOUNTABILITIES:

* Generate, maintain outbound advice; print packing slips for all orders and email shortage report as required to assure on times deliveries. Enters all freight charges on orders and inputs shipping text for all shipments/ pro #'s and trucking company information to assist customer service and customers. Generate; maintain outbound advice; print picking list and packing slip for all replenishment orders to other plants as well as all contractual customers.

* Communicate with customer service to expedite, change or cancel orders to assure customer satisfaction. Corresponds with production planner on a daily basis to ensure all stock orders are filled by 'oldest date' from "possible late shipment shortage report" to ensure on time shipments. Maintains filing of shipping manifests in accordance with ISO.

* Provide a daily shipping report as required to assist in setting plant and shipping goals. Compile bag department report, late shipments report, and No Charge Freight template. Confirms expedite fees and copy charges for Bedford Plastics Operations. Assists in performance of physical inventories for stock and warehouse.

* Prepare documents for orders to assure orders clear customs. Assists Shipping Coordinator in routing orders, freight quotes and inquiries, schedules shipments with trucking Companies. Fills in for Shipping Coordinator Role when they are off. Complete, maintain and release inbound data to assist in shipping orders in a timely manner.

* Answers/transfers all incoming calls to proper person or department to ensure efficient office communication. Consistently work to help company reduce interruptions due to personal calls. Assists/back up Shipping Coordinator in maintaining and printing all bills of lading for all shipments going FED-Ex Air/Ground and UPS Air/Ground. Assist in any cross-training for Order Coordinator Role.

* High school diploma or GED. Additional office vocational training or college a plus.
* 2 plus years of ERP experience utilizing computer systems and providing service to others preferred.
* Knowledge of SAP a plus
* Experience in shipping and knowledge of shipping documents a plus.
* Ability to use computers, access information on systems, run reports, manipulate spreadsheets and issue reports.
* Proficient in Microsoft office: Word and Excel
* Customer service skills: handle inquiries (phone and email) in efficient, positive and professional manner.
* Good written and verbal communication skills.
* Attention to detail, organized.
* Ability to deal with constant interruptions while maintaining service and task focus.
* Dependable - excellent attendance. Able to work overtime as required.

Benefits and Perks
401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discounts
Flexible spending account
Health insurance
Life insurance
Paid elder care
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance