Platform Engineer

At National Grid, we keep people connected and society moving. But it's so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, join us as a Platform Engineer, and find your superpower. We need you!

We want to find an innovative, adaptable, and results-oriented Platform Engineer for our US Critical National Infrastructure team. This position can be located in Albany, NY, Syracuse, NY, Northborough, MA. If you yearn to be innovative, contribute new ideas, and play a critical part in our Network and Critical Infrastructure Solutions organization, we want to hear from you!

As Platform Engineer within our US CNI Infrastructure team, your primary responsibility is to provide technical support for hardware and applications. You'll be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software, and related infrastructure. You'll ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and security requirements. This position requires 20% travel on a monthly basis by vehicle with clean license. Key responsibilities include the following:

• Gather information, define, and resolve issues or outages that occur within the infrastructure.
• Maintain and report on security patching on all Windows, RHEL operating systems, and appliances in the infrastructure.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes.
• Review system and application logs and verifying completion of scheduled jobs such as backups.
• Install, configure, manage, and maintain a variety of software, physical and virtual hardware.
• Maintain and manage all facets of Active Directory domain, including but not limited to Group Policy, DFSR, Active Directory Sites and Replicators as well as MS DNS and DHCP.
• Perform periodic performance reporting of hardware to support capacity planning.
• Responsible for backup and recovery of all devices using Net Vault, participation in Disaster Recovery exercises.
• Provide technical support for both hardware and software issues users encounter.
• Follow NERC CIP Standards and meets time sensitive deadlines.
• Work with vendors as needed to support compliance activities, resolve issues with appliances and server hardware and software.
• Support of remote sites including data centers with ability to provide smart hands support for infrastructure and network equipment.
• Support Ruggedcom, Garret COMM endpoints.

• Bachelor's degree in a relevant discipline, or an equivalent combination of education, training, and experience.
• 3+ years of experience in a similar role.
• Familiar with routing protocols
• Network topology familiarity (MPLS, DS0, DS1, T1, ethernet).
• Collaborate effectively with colleagues and suppliers in different time zones.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work with technology vendors and technical leads to define solutions.

Are you the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.