Senior Custodial Services Project Manager

Job specifications are intended to present a descriptive list of the range of duties performed by employees. Specifications are not intended to reflect all duties performed within the job.

SUMMARY:

The Senior Custodial Services Project Manager provides strategic leadership, operational direction, and daily oversight for a multi-site custodial services program supporting facilities across the DC and Northern Virginia region. This role leads a large, diverse workforce that includes supervisors, lead custodians, and custodial staff, indirectly overseeing approximately 200 personnel.

The Project Manager ensures high-quality cleaning, sanitation, recycling, building appearance, and event-support services while driving operational excellence, compliance, and employee development. This position serves as a key member of the facilities Operations leadership team and works closely with facility administrators, contract officials, and internal stakeholders to deliver superior service and achieve organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operational Leadership:

* Direct all daily custodial operations across multiple buildings, ensuring consistent, high-quality service delivery.
* Develop, implement, and continuously improve operational plans, workloads, routes, and cleaning standards.
* Conduct routine facility inspections to verify service quality, safety compliance, and completion of tasks.
* Oversee special projects, deep cleaning programs, recycling initiatives, and support for events and emergencies.
* Monitor building conditions and proactively identify service needs, deficiencies, or improvement opportunities.

Strategic Planning & Performance Management:

* Develop departmental goals, KPIs, and performance benchmarks aligned with organizational expectations.
* Create and maintain Standard Operating Procedures (SOPs) to ensure consistency across all facilities.
* Lead quality assurance programs, implement corrective actions, and follow up on customer/tenant concerns.
* Recommend and execute innovative solutions to enhance efficiency, labor utilization, and service outcomes.

Team Leadership & Workforce Development:

* Supervise and mentor custodial supervisors, team leads, and staff across multiple shifts and locations.
* Oversee full employee lifecycle: recruitment, onboarding, coaching, performance evaluations, and retention.
* Promote a positive, inclusive, safety-focused culture with strong communication across all shifts.
* Deliver ongoing training programs related to safety, sanitation, equipment operation, and customer service.

Safety, Compliance & Risk Management:

* Ensure compliance with federal, state, and local regulations related to sanitation, workplace safety, and custodial operations.
* Oversee proper handling, storage, and disposal of hazardous and biohazardous materials.
* Lead safety meetings, training, and incident investigations; maintain adherence to OSHA, Department of State and industry standards.
* Support emergency response plans, including inclement weather operations, spill response, and facility contingencies.

Financial & Resource Management:

* Manage custodial supply and equipment budgets; ensure cost-effective purchasing and inventory control.
* Maintain accurate inventory and ensure adequate supply distribution across all sites.
* Prepare and manage staffing schedules to meet operational demands and contractual requirements.
* Verify equipment functionality and coordinate repairs, replacements, and asset management.

Stakeholder Engagement & Communication:

* Serve as the primary liaison between facility administrators, contract representatives, supervisors, and building occupants.
* Participate in operational meetings, inspections, and performance reviews with client or agency leadership.
* Communicate organizational directives clearly and ensure alignment across all custodial teams.
* Provide regular reports, metrics, and updates on service quality, staffing, and operational performance.

EXPERIENCE, EDUCATION, AND LICENSURE:

Required:

* Bachelor's degree or equivalent combination of education and relevant experience.
* 10+ years of progressive supervisory or management experience in custodial, housekeeping, facilities operations, or related fields.
* Experience overseeing large, multi-site teams and union/non-union workforces.
* Ability to obtain or maintain an active Secret security clearance.
* Strong leadership abilities with a proven record of staff development and team building.
* Excellent oral and written communication skills; ability to interact professionally with diverse stakeholders.
* Demonstrated analytical, organizational, and problem-solving skills.
* Experience with budgeting, resource planning, and financial stewardship.
* Knowledge of HR practices related to performance management, discipline, and recruitment.
* Familiarity with safety standards, chemical handling, hazardous materials, and biohazard protocols.

Preferred:

* Experience working within federal facilities, secure environments, or contract-driven service operations.
* Knowledge of CMMS/work order systems (e.g., Maximo, Archibus).
* Certifications in custodial management, safety, or facilities (e.g., ISSA CIMS, OSHA 30, APPA, IFMA).
* Experience delivering services under performance-based contracts or SLAs.

REASONABLE ACCOMMODATIONS:

Reasonable accommodation may be made to enable individuals with disabilities to perform the following essential functions.

SUPERVISORY RESPONSIBILITIES:

* Coordinates, supervises, and/or manages support personnel.

WORK ENVIRONMENT:

Job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse and multi-line telephone system. The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS:

Essential functions require light to moderate physical exertion in lifting and carrying items weighing from 10 to 50 pounds with occasional lifting over 50 pounds with assistance. The position requires long periods of standing, stooping, climbing and working in areas of operating equipment. Work shall be performed throughout the buildings, and some outside work may be required.

TRAVEL:

None.

WORK AUTHORIZATION/SECURITY CLEARANCE:

DoD Secret or higher security clearance, or the ability to obtain and maintain a Secret clearance. U.S. Citizenship is required.

ADDITIONAL QUALIFYING FACTORS:

Must have the ability to obtain and maintain a security clearance. In addition, a satisfactory background screening, negative drug test, positive references and proof of identity and legal authorization to work in the United States are required.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected Veteran's status or employment.