Business Process Analyst

Business Process Analyst

Want to shape how a leading organization manages risk and compliance with ServiceNow IRM? Are you excited to work at the intersection of process, data, and technology? Step into a role where your process thinking turns into real, visible change across the business!

This is a fully remote role based in the United States, with the flexibility to work virtually.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You'll be a key player in shaping and improving how the organization manages risk and compliance on ServiceNow IRM, combining process thinking, analysis, and hands-on collaboration.

On a typical day, you will:

• Partner with business and technology teams to understand requirements and translate them into clear processes, user stories, and acceptance criteria
• Analyze current-state processes, design streamlined future-state workflows, and document them using process maps and requirements
• Identify and prioritize process pain points, translating them into practical enhancements and configuration changes.
• Support ServiceNow IRM initiatives, including new module implementations, enhancements, and BAU changes
• Help plan and validate releases by contributing to test scenarios, UAT, and configuration reviews
• Prepare and deliver stakeholder communications, demos, and training to drive adoption
• Refine and maintain IRM process, requirements, and configuration documentation so it stays current and reusable
• Break larger initiatives into manageable increments and help shape and prioritize the IRM backlog

How this opportunity is different

This isn't a back-office documentation role. As the Business Process Analyst for ServiceNow IRM, you'll directly shape how the organization manages risk and compliance-designing processes, influencing the roadmap, and seeing your work come to life on a platform the business uses every day.

You will work in a truly cross-functional environment:

• Partner with risk & compliance leaders to turn regulatory, policy, and control needs into practical workflows and data models in ServiceNow IRM.
• Collaborate with business process owners to run workshops, map current processes, identify pain points, and design future-state ways of working.
• Work side-by-side with the ServiceNow Platform Team (architects, developers, admins) to translate your requirements into scalable IRM solutions
• Align with project and program managers so IRM work fits into broader initiatives, timelines, and milestones.
• Support audit and assurance teams by ensuring the platform enables testing, evidence collection, and reporting needs.

You'll also have clear support around you:

• A ServiceNow Product Owner to set direction, prioritize the backlog, and remove roadblocks.
• ServiceNow Platform Team to build and enhance the platform based on your user stories and designs.
• Risk and compliance SMEs to validate that your process and data designs meet real-world regulatory and control expectations.
• PMO / project management support to provide structure for planning, governance, and communication.

Skills and experience that will lead to success

• Experience: 5+ years combined experience in project management, business analysis, and process improvement, including work in structured environments and with external vendors.
• Risk & Compliance Background: 3+ years in GRC/IRM, risk management, or related disciplines, with strong knowledge of risk, controls, policies and standards, issues/findings, regulatory obligations, audits, and testing.
• ServiceNow IRM Expertise: 2+ years hands-on experience with ServiceNow IRM or ServiceNow GRC (implementation and/or BAU enhancements), with familiarity across key IRM modules and data structures.
• Business Analysis & Documentation: Proven experience writing and managing user stories and requirements (ideally in Agile or hybrid environments), creating process maps, and producing clear documentation and test scenarios.
• Data & Analysis Skills: Strong analytical skills using Excel or similar tools to work with risk registers, control libraries, and issue logs, including support for data migrations and reconciliations.

Education

Bachelor's degree in Business, Information Systems, Risk/Compliance, or related field; or equivalent work experience.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is [$93500 to $130000] annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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