Record Release Clerk - Green Bay, WI

This position is full-time, 40-hours per week. It is full-time benefit eligible.

Record Release Clerk

Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary
The Record Release Clerk is responsible for managing all incoming and outgoing medical record requests across all Prevea Health locations. This role ensures proper documentation, validation, reproduction, and distribution of medical records in compliance with federal, state, and organizational regulations. The Record Release Clerk also supports the Record Release Supervisor with audits, reporting, and other administrative tasks as needed, while maintaining a high standard of accuracy, confidentiality, and customer service.

What you will do

• Receive, date-stamp, and document all incoming medical record requests, including mail and telephone inquiries, ensuring completeness and accuracy. Validate release authorizations according to established policies and enter requests into the record release system.
• Reproduce and release medical records accurately and efficiently, ensuring proper handling of confidential information in compliance with HIPAA and other applicable regulations. Manage the mailing, faxing, and delivery of medical records, including calculating correct postage and handling credit card payments if necessary.
• Respond promptly and professionally to inquiries and proactively address concerns, maintaining a high standard of customer service.
• Assist the Record Release Supervisor with audits, monitoring reports, and other tasks as assigned. 15%
• Maintain organized work areas and office equipment, ensuring records and sensitive documents are securely stored. Demonstrate professional behavior, effective communication, punctuality, and adherence to department policies, dress code, and standards of ethics.

Education Qualifications

• High School Diploma and/or GED or equivalent. Required

Experience Qualifications

• 1-3 years Experience in medical records, health information management, or administrative support Preferred

Skills and Abilities

• Computer and Technical Proficiency: Skilled in computer applications and electronic record systems, including Microsoft Office Suite and EHR systems; quick to learn new software and equipment.
• Organizational and Multitasking Skills: Excellent organizational skills, strong attention to detail, and ability to manage competing priorities efficiently.
• Communication and Customer Service: Demonstrated ability to provide exceptional customer service and communicate professionally, both verbally and in writing, with patients and staff.
• Confidentiality and Compliance: Ability to handle confidential information with discretion and professionalism; familiarity with HIPAA regulations and medical record release procedures.
• Office Equipment Proficiency: Skilled in using office equipment, including fax machines, copiers, and multi-line telephones.
• Teamwork and Collaboration: Works effectively as part of a team and collaborates well with others.
• Independence and Time Management: Ability to prioritize tasks, manage time effectively, and work independently while meeting deadlines.

Physical Demands

• Sit - Constantly
• Stand - Occasionally
• Walk - Occasionally
• Climb (Stairs/Ladders) - Rarely
• Bend (Neck) - Constantly
• Gross Manipulation (Hands/Arms) - Occasionally
• Squat - Rarely
• Twist/Turn (Neck) - Frequently
• Twist/Turn(Waist) - Occasionally
• Lift/Carry 0-10 lbs. - Frequently
• Lift/Carry 11-25 lbs. - Occasionally
• Lift/Carry 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Constantly

Working Conditions

• Noise - Occasionally

Travel Requirements

• 5%

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify