Cloud Training Specialist Senior

This role is expected to run 12-18 months and is eligible for a potential extension or transition into a direct hire role depending on existing work and high performance.

Analyzes customer training needs and develops and organizes the training strategy. Understands workflows to develop audience-specific training infrastructure (including traditional and computer-based curriculum materials); organizes the registration and certification processes; and conducts classroom and one-on-one training. Works closely with project leadership and key customers to ensure that the training program is appropriately structured to satisfy a broad range of training audience requirements.

• Work with the Digital Service CLOUD program team to develop, execute, and maintain training strategies, pathways, and organizational change management materials.
• Develop experience roadmap to help team members understand the training they should take in a meaningful order as applications migrate from on-premises servers to the cloud.
• Assess current workforce skills, identify gaps, and determine next steps (update materials, develop talent strategy).
• Define topics for AWS to provide training on; arrange training sessions including vendor outreach, promoting the events, arrange registration in Workday Learning, room logistics, etc.
• Work with leaders to define the next set of learner personas to define who will need training & communications.
• Plan regular meetings (monthly, quarterly) to assess progress and adjust learning plans as needed.
• Monitor training completion, certification rates, and skill progression.
• Inform leadership and make action plans to address gaps.
• Create upskilling plan to ensure leaders are equipped with foundational cloud knowledge to champion adoption and prepare them to support team member development.
• Provide targeted orientation sessions (virtual & recorded) for each of the training waves.
• Organize labs, guided projects, and peer learning sessions to build and sustain critical skills.
• Track learner progress, engagement, and understanding; refine training programs based on feedback.
• Introduce optional courses and advanced tracks as learners progress.
• Encourage participation in office hours, mentoring, and learning circles.
• Assumes ownership of the Cloud Learning Center SharePoint site, including periodic review and update of site content to reflect current state, new learning opportunities, and support ongoing learning.
• Create a sustainability plan to ensure new team members receive the training and support they need.
• Periodically review and update course content to reflect new technologies and feedback.
• Collect feedback and proficiency ratings to inform future training.
• Collaborate with tech and DS teams to keep pathways current, track KPIs, and manage training administration.

Required

• Associate's Degree
• At least 5 years of relevant work experience

Preferred

• Bachelor's Degree
• Experience working with cloud, on-prem, and/or platform IT services
• Experience analyzing customer training needs, developing and organizing the training service, and providing training
• Participant in multiple phases of an integrated system implementation

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

Department Name

Employment Type

Shift

Weekly Scheduled Hours

Hours of Work

Days Worked

Weekend Frequency

CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.