Principal Threat Response & Customer Experience Architect

As a member of the Microsoft Threat Protection Security Research (MTP-R) Team, you'll be joining a diverse global community of engineers, program managers, data scientists, security researchers, and threat hunters. The evolution of the threat landscape - driven by machine-speed innovation - demands that we move beyond incremental improvement. Attackers now leverage AI not just as an assistant, but as the engine of entire campaigns, automating infrastructure, interpreting threat intel, crafting personalized phishing, and exploiting both cloud and on-prem environments with unprecedented agility. As we transition into the GenAI era, our vision for Security must be transformative - integrating human expertise with autonomous AI agents to drive rapid detection, automate response, and continuously improve protection. We are looking for a transformational focused Principal Threat Response & Customer Experience Architect that will help us shape our protection value story in every customer interaction. This team is accountable for creating and driving customer engagement and response programs across the entire MTP suite as part of our end-to-end protection value. You will work on driving transformation in our Threat Response and customer engagement process with the mission to reimagine how we engage with customers to deliver unified, impactful, and delightful security experiences. This is a critical role at the intersection of technology, operations, and customer experience.

• Architect and communicate a clear, inclusive protection value story that connects MTP capabilities to customer outcomes.
• Lead proactive and reactive threat response programs that support customers with consistent, highquality experiences.
• Design and evolve unified threat workflows that empower humans and AI agents to work together effectively.
• Drive crossteam alignment across engineering, research, data science, and customerfacing groups to streamline protection efforts.
• Identify friction points in threat workflows and partner with teams to reduce manual effort and accelerate response.
• Establish transparent metrics, feedback loops, and learning systems that continuously improve protection impact.
• Translate complex threat intelligence, detections, and research into accessible guidance for customers and field teams.
• Champion customer perspectives, ensuring insights inform product direction, threat research, and operational decisions.
• Support readiness, enablement, and documentation that help global teams deliver inclusive, consistent MTP experiences.
• Contribute to building autonomous security capabilities that strengthen protection across diverse cloud and onprem environments.

Required Qualifications:

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience
• 3+ years of experience leading crossfunctional team projects, including alignment across globally distributed teams and complex organizational structures.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree AND 12+ years experience in engineering, product/technical program management, data analysis, or product development
  
  • OR equivalent experience.
• 3+ years of experience driving large, multiteam programs in security, cloud, or enterprise software domains.
• 3+ years of experience working with cybersecurity, threat protection, or enterprise security platforms, contributing to protection, detection, or response initiatives.
• Experience communicating complex technical concepts to diverse stakeholder groups in clear, accessible, inclusive ways.

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.