Client Success Training Specialist

Lubbock, Texas | Dallas, Texas | Plano, Texas | Oklahoma City, Oklahoma | Kansas City, Kansas

10-25%

• Deliver training sessions for MJ 10 and cloud clients (both in person and virtual).
• Assist with client escalations to ensure timely and effective resolution.
• Attend and help facilitate User Group Meetings (UGMs).
• Participate in internal and external trainings to stay prepared for evolving client needs.
• Create clear, relevant content for MJ10/cloud processes, including written documentation and how to videos.
• Maintain and update the online curriculum to reflect current product functionality and best practices.
• Develop and lead MJ10/cloud Virtual Learning Labs.
• Partner with developers, product teams, support, sales, and technical services when deeper technical expertise is required.
• Support professional services consultants to ensure seamless client experiences and successful project execution.

• Ability to travel up to 20%, primarily to municipal court sites and related events.
• Entrepreneurial mindset with a proactive, solution driven approach.
• Strong planning and organizational skills with consistent follow through.
• Proven problem solving abilities and composure in high pressure or public sector environments.
• Self motivated, adaptable, and effective working both independently and collaboratively.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to assess urgency, prioritize effectively, and respond to the unique needs of municipal courts.
• Steady, professional demeanor under pressure.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.