Mobility Coordinator, NA

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role is based in our Shackelford County, TX location.

The Mobility Coordinator is responsible for delivering a high-touch, white-glove relocation experience for employees undergoing domestic or international moves. This role serves as the primary point of contact for transferees, guiding them through the end-to-end relocation process while managing associated administrative and coordination tasks. The ideal candidate is highly detail-oriented, service-driven, and agile, with the ability to manage multiple workstreams, partner cross-functionally, and creatively solve complex relocation-related challenges.

Essential Job Functions

* Serve as the first point of contact for employees (transferees) initiating a relocation, providing a high-touch, personalized experience.

* Walk transferees through the full relocation lifecycle, clearly explaining policies, timelines, benefits, and next steps.

* Act as a reliable and supportive resource for employees throughout their relocation journey.

* Provide exceptional customer service, handling sensitive situations with professionalism, empathy, and discretion.

* Partner closely with internal teams such as Payroll, HR, Finance, and Legal to ensure accurate execution of relocation-related processes.

* Liaise with external relocation vendors, maintaining strong working relationships to ensure service-level expectations are met.

* Coordinate logistics, documentation, approvals, and data flow between all stakeholders involved in the relocation process.

* Monitor vendor performance and escalate issues as needed to ensure timely resolution.

* Manage and track relocation cases, documentation, and workflows with a high degree of accuracy and attention to detail.

* Maintain organized records, reports, and trackers related to transferee activity, costs, and timelines.

* Support project-based initiatives related to mobility programs, process improvements, or policy updates.

* Ensure compliance with internal policies and applicable regulations related to employee mobility.

* Independently assess and resolve complex or non-standard relocation scenarios, thinking creatively to develop effective solutions.

* Adapt effectively to changing priorities and situations, using sound judgment.

* Escalate risks or issues appropriately, while maintaining ownership through resolution.

* Serve as a reliable escalation point during critical relocation events, including availability outside of standard business hours when urgent issues arise.

* Respond promptly and effectively to time-sensitive matters that may impact the transferee experience or business continuity.

Job Requirements

o Bachelor's degree preferred or equivalent experience.

o 1-3 years of experience in relocation coordination, project planning, executive assistant roles, HR, coordination, or a related administrative or operational function.

o Demonstrated experience providing high-level customer service or support in a fast-paced, detail-driven environment.

o Strong written and verbal communication skills, with the ability to convey complex information clearly and professionally.

o Strong attention to detail and organizational skills, with a proven ability to manage multiple priorities simultaneously.

o Able to collaborate effectively across teams and building strong working relationships with internal and external stakeholders.

o Proactive, solutions-oriented mindset with the ability to think creatively and handle complex problems independently.

o Maintain confidentiality and professionalism when handling sensitive employee information

o Flexibility to address urgent issues that may occur outside standard business hours.

o Travel required is expected to be up to 5% but may increase over time as the business evolves.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

* This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

* Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

* #LI-MW2 #LI-Hybrid

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!