SPECIALTY SCHEDULER (IR)- days

• Communicates consistently with providers, department leadership, and interdisciplinary team members regarding patient appointments, procedures, biopsies, and surgery-related information.
• Owns communication of scheduling changes and updates, ensuring all departments are informed to support safe, efficient, and high-quality patient care.
• Answers and manages multiple telephone lines, screens calls, takes messages, and provides timely and accurate information to patients, providers, and staff.
• Schedules and coordinates outpatient procedures and biopsies, ensuring accuracy and alignment with clinical and operational requirements.
• Distributes patient information to key personnel via Epic, phone, fax, or email as appropriate.
• Accurately documents patient and procedural information in Epic.
• Notifies patients of all procedure-related appointments and documents all communication in the patient medical record.
• Manages assigned block time, communicates with other schedulers to identify, release, or utilize open time, and implements appropriate actions related to cancellations.
• Documents procedural details, including anesthesia information, on appropriate electronic calendars and systems.
• Demonstrates strong proficiency with technology, including Epic and Microsoft Office applications (Excel, Word), Microsoft Teams, email systems, and other scheduling and communication platforms, while adapting to frequent system updates and workflow changes.

Education: High School diploma or equivalent education required.

Experience: N/A

Licensure/Certification: N/A

Other Minimum Qualifications: Computer and word processing knowledge and experience required. Keyboarding skills are essential. Medical terminology preferred. Knowledge of CPT coding preferred. Effective interpersonal, communication and teamwork skills required. Must successfully complete orientation and competency validation for position. Above average organizational skills with attention to detail in work. Strong skill in reading, writing, spelling, grammar, punctuation and mathematical calculations. Maintains composure under pressure. Diffuses tension through effective communication.

This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Recruiter:

Recruiter Email:

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That's why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life - at work and when you're away.

When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself.Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training

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