New

Voice Admin

TEKsystems
$28.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Feb 14, 2026
Location: San Antonio, TX 78251 preferred; but ultimately open to anyone in TX Job Title: Voice Administrator (Avaya) Pay: $28-35/hr Contract: 1 year Compliance: Must be willing to submit to background screening Overview A growing team in San Antonio is looking for an experienced Voice Administrator to support their Avaya environment while the organization transitions to Microsoft Teams Calling. This is a hybrid role requiring on-site presence once per week (Tuesdays, if local to San Antonio). Ideal candidates bring strong Avaya administration experience and the ability to manage a high-volume ticket queue. Responsibilities * Manage and work through approximately 40 tickets per day * Perform Moves, Adds, Changes, and Deletes (MACD) within the Avaya system * Process user/phone setup updates including extensions, voicemail, and call routing * Troubleshoot voice issues, call quality concerns, and feature-related problems * Coordinate with telecom carriers to resolve circuit-related issues/outages * Document work and maintain accurate updates in ServiceNow * Contribute to the Microsoft Teams Calling transition project * Proactively monitor, manage, and close out the task queue Required Qualifications * At least 2-3 years of hands-on Avaya System Administration experience * Strong knowledge of Avaya Call Manager, Communication Manager, voicemail, and ACD * Ability to troubleshoot voice and telephony issues independently * Carrier circuit experience (Avaya, Spectrum, Verizon, etc.) * Strong organizational skills and ability to handle high ticket volume * Proficiency with Microsoft Excel (pivot tables, lookup functions) * Basic knowledge of Microsoft Teams Calling is a plus * Avaya IP Office experience is a plus Work Details * Hybrid role, on-site once weekly (Tuesdays, if local to San Antonio); Remote if outside of San Antonio and/or surrounding areas * Preference for candidates based in San Antonio, but open to candidates anywhere in Texas * Contract length: 1 year * Pay range: $28-$35/hr Job Type & LocationThis is a Contract position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $28.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in San Antonio,TX. Application DeadlineThis position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.