Desktop Support Analyst

Summary:

The Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software, as well as all other peripheral equipment related to Desktop Support.

Responsibilities:

1. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
2. Configure, deploy, maintain, troubleshoot and support approved Software
3. Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
4. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
5. Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
6. Support and enforce information service department (ISD) policies.
7. Travel to regional locations to perform tasks related to core duties
8. Provide outstanding customer service to all levels of the origination
9. Support Office 365 and related applications
10. Support re-active and pro-active refresh of computing devices on an annual basis
11. Interface with approved Akron Children's vendors as required
12. Any other duties as assigned.

Other information:
Technical Expertise

1. Ability to work under minimal supervision.
2. High level of computer troubleshooting abilities.
3. High attention to detail.
4. Ability to work with all levels of customers.
5. Willingness to travel to remote locations.

1. Education: High school diploma or equivalent
2. Experience: minimum of four (4) years of experience.
3. Supervisor Experience: none required
4. Possesses a valid Statedriver's license and ability to obtain and maintain insurability as determined by the ACH insurance carrier's requirements.
5. An annual physical is required to be completed with the Akron Children's Hospital Employee Health Department.

Full Time

FTE: 1.000000