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Job Announcement
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Make a meaningful difference every day. Lead with purpose. Empower independence. We are seeking a compassionate, organized, and mission-driven Program Manager to oversee the daily operations of our group home programs supporting individuals with primary intellectual disabilities and co-occurring disorders. This is a leadership role for someone who believes in dignity, independence, and person-centered care-and knows how to bring teams together to make that vision real.
About the Role The Program Manager is responsible for the overall operation of assigned group home sites, ensuring services are delivered in compliance with all regulatory, quality assurance, and budgetary guidelines. You will provide leadership and oversight to direct care staff while promoting safe, respectful, and empowering environments where individuals can thrive.
Key Responsibilities
- Oversee daily operations of assigned group home sites
- Supervise, train, and support direct care staff to deliver person-centered services
- Ensure individuals receive the support needed to reach their highest level of independence
- Promote independence in activities of daily living, communication, behavioral support, and safety skills
- Ensure staffing ratios and shift coverage are consistently met
- Maintain accurate, up-to-date staff training records and individual clinical records in compliance with all regulations
- Ensure physical site safety and adherence to health and safety standards
- Collaborate with healthcare providers to ensure medical and health needs are met
- Safeguard confidential records and sensitive information
- Actively prevent abuse, neglect, and exploitation while protecting human rights and access to advocacy
- Operate independently while demonstrating strong judgment and accountability
What We're Looking For
- A leader who is compassionate, organized, and proactive
- Strong knowledge of person-centered practices and regulatory compliance
- Ability to work independently while managing multiple responsibilities
- Commitment to protecting the rights, dignity, and well-being of individuals supported
Why Join Us?
- Be part of a mission-driven organization making a real impact
- Lead programs that prioritize dignity, safety, and independence
- Collaborate with dedicated professionals who care deeply about the people they serve
- If you're passionate about leadership, advocacy, and empowering individuals to live their best lives, we'd love to hear from you.
Here are some of the benefits CSB employees enjoy:
- Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home - including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity. A foreign language skills stipend of up to $1560/year (full-time) may be given for qualified bi-lingual employees.
- License/Certification Reimbursement - Reimbursement for job related licenses and/or certifications once per year.
- To find out more about the benefits of working with Fairfax County Government, please visit the CSB Careers Page.
Note: To learn more about careers that make a difference, watch our video "CSB Celebrates 50th Anniversary of Providing Care."
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Illustrative Duties
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(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
For CSB Residential Services:
Participates in recruitment, training, orientation and evaluation of residential staff and/or home care providers;
Monitors security of drug inventories and use by clients;
Cooperates with building inspections and coordinates maintenance activities;
Prepares monthly house account reports and monitors house expenditures.
Coordinates, implements, and monitors delivery of individual service plan;
Analyzes data to determine client progress and makes necessary changes to service plan;
Writes individual service plans, progress notes, and summaries;
Ensures proper adherence to federal, state, local, and agency regulations and licensure standards;
Links clients with appropriate community resources;
Provides crisis intervention;
Advocates for clients in the community;
Organizes and maintains consumer files and other confidential records;
Prepares administrative reports;
Represents program within the community;
Develops cooperative relationships with community groups and agencies;
Develops, provides, and coordinates relevant training for agency staff and vendors;
Maintains ongoing communication with families, landlords, county programs and agencies, and state agencies.
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Required Knowledge Skills and Abilities
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(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
- Thorough knowledge of intake procedures, social history development and interviewing techniques;
- Knowledge of psychiatric, psychological, and/or sociological terminology and concepts;
- Knowledge of the principles, practices, methods, and techniques related to treatment of persons with intellectual disability or other development disabilities;
- Knowledge of federal, state, and local laws and regulations, as well as issues relevant to human rights, mandated reporting, and skill in applying this knowledge to a variety of situations;
- Considerable knowledge of community resources, including relevant public and private organizations;
- Ability to recognize external behavioral symptoms of developmentally disabled individuals who may concurrently exhibit signs of medical needs, mental illness, and/or substance abuse;
- Ability to successfully perform as a team member/leader;
- Ability to implement personnel procedures;
- Ability to establish rapport and maintain effective relationships with clients;
- Ability to develop and maintain effective working relationships with subordinates, co-workers public and private sector organizations, community groups and the general public;
- Ability to recommend alternatives to allow for individual choice in services
- Ability to communicate effectively, both orally and in writing;
- Ability to maintain records and prepare reports.
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Employment Standards
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MINIMUM QUALIFICATIONS: Graduation from an accredited college or university with a bachelor's degree and one year of experience working with individuals with developmental disabilities.
CERTIFICATES AND LICENSES REQUIRED:
- Valid Motor Vehicle Driver's license with fewer than six demerit points (or equivalent in another state) maintained throughout employment with CSB;
- MANDT Certifications within 3 months after appointment and annually thereafter;
- CPR certification within 3 months after appointment and maintained throughout CSB employment;
- Medication Administration Assistance Certification within 3 months after appointment;
- Qualified Intellectual Disability Residential Specialist (QIDRS) within 1 month after appointment.
NECESSARY SPECIAL REQUIREMENTS:
- The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry check, a driving record check, and sanction screening to the satisfaction of the employer. A TB screening upon hire.
- Additional Work Schedule Requirements: Availability to work additional shifts, as needed.
- This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)
- Achieve or possess a Medicaid Waiver Orientation workbook to obtain credentials to provide Medicaid Waiver services in the Commonwealth of VA.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in human service, social work, psychology, or related field.
- Current certification as a Qualified Developmental Disabilities Professional (QDDP)
- Experience using computers and keyboard driven equipment.
- Experience working in a residential/congregate setting.
PHYSICAL REQUIREMENTS:
Ability to safely operate a motor vehicle to transport oneself, individuals, and program supplies as necessary. Travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, and perform basic and light home maintenance activities, and operate office equipment. Move and lift light objects up to 35 pounds such as mail, supplies, files, and equipment. Operating office equipment requiring continuous or repetitive hand/arm movements and use keyboard driven equipment. The ability to remain in a sitting position for extended periods of time. Must be able to physically assist individuals who are non-ambulatory or have other mobility and sensory challenges as needed (e.g., transfer and positioning). Must be able perform non-violent crisis intervention (MANDT) techniques as needed. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.
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