Manager Operations

About Corewell Health Troy Hematology Oncology Services
Corewell Health's Troy Hematology Oncology program provides specialized, comprehensive care for patients with blood disorders and cancer. Our center offers advanced diagnostic testing, innovative treatment options, and access to leading clinical trials. Our highly qualified physicians are among the most preferred in Southeast Michigan and are supported by a connected network of clinical experts.

Position Summary - Manager of Operations
This role oversees operations for a highvolume, multisite practice that includes our primary Troy location, the Royal Oak practice, with an additional partnered site in Troy. The Manager of Operations will lead a team of up to 30 administrative and clinical support staff. We are seeking a candidate with substantial healthcare operational experience, strong business acumen, and demonstrated leadership capabilities in a complex clinical environment.

This on-site, Monday-Friday position is well-suited for an independent, proactive professional who is ready to contribute to our organization's continued growth.

Scope of work

Responsible for the activities of team members within practices and oversees the delivery of optimal patient flow and patient satisfaction in collaboration with dyad partners. Trains team members and serves as a liaison between providers, team members and director in daily operations. Responsible for charge capture processing, standard work, process improvement and practice staffing. Manages team member performance and development and ensures policy adherence. Manages multiple sites and specialty programs.

Qualifications

• Bachelor's degree in business, management, healthcare administration, or a related field Required.
• Master's degree in business, management, healthcare administration, or related field Preferred.
• Five (5) years of relevant healthcare or medical practice experience Required.
• Three (3) years of recent supervisory or management experience Required.
• Experience with electronic health record (EHR) systems Required.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.