Accounts Receivable Manager

About Mood:

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

General Summary:

The Accounts Receivable Manager is responsible for overseeing the entire end-to-end Accounts Receivable (A/R) process and directly managing the Accounts Receivable specialist personnel. The main responsibilities for this role include managing timely collections of payments and efficiency throughout the entire accounts receivable process.

Essential Job Functions and Responsibilities:

• Monitors Accounts Receivable workflow to ensure all A/R functions and deadlines are met

• Monitors quality of work done by the Accounts Receivable Specialists and conducts weekly audits

• Creates an inspiring team environment with an open communication culture, motivates employees, recognizes and rewards high performance

• Manages 3rd party or BPO billing A/R reconciliation process

• Monitor A/R errors, root cause analysis, and implement A/R improvements and look for working capital improvement opportunities

• Act as the quarterback for aged invoices and collaborate with other functions in the Order to Cash process driving solutions until ultimate cash is collected

• Assist Accounts Receivable Specialists with difficult or complex accounts and resolves any escalated complex situations

• Monitor payment process and application accuracy in collaboration with the Cash Application team

• Approve credit memos requested by Accounts Receivable Specialists

• Manage customers on credit hold and recommend customers to be placed on credit hold

• Analyze delinquent accounts and prepare reports on high-risk accounts including recommendations for resolution

• Maintain A/R key metrics, DSO and collection targets

• Create and review weekly, monthly Accounts Receivable Specialist KPI's

• Support other Accounts Receivable Managers with escalated issues that need support from the organization

• Contribute to authoring of procedures and participate in creation of training programs.

• Team performance management including annual performance reviews, ongoing coaching and performance metric reviews

• Ensure ongoing team development opportunities

• Maintain collections system setup and implement system changes as necessary to improve DSO and CEI

• Monitor compliance with departmental procedures and policies and recommend efficient procedures to accomplish company goals.

• Collaborate with internal/external team members to achieve the highest levels of efficiency and automation

• Other duties as assigned by management

Knowledge/Skills/Abilities

• 5+ years Accounts Receivable knowledge with 3+ years in a management role.

• Experience with high volume of Franchise and SMB account base

• Experience with large Enterprise account base

• Experience working directly with an outsourced BPO for first party collections and strong knowledge with BPO in the best practices associated with an effective and efficient process of accounts receivable.

• Strong analytical and problem solving skills. Strong organizational skills with excellent attention to detail.

• Proficient in Microsoft Office with intermediate Excel skills (VLOOKUP, Pivot Tables and other formulas)

• Ability to present complex information in a clear and appealing manner.

• Experience in influencing, developing and motivating people, and the ability to communicate effectively cross-functionally.

For further information about Mood Media, please visit www.moodmedia.com.

Mood Media is an Equal Opportunity Employer. All qualified applicants will be considered for employment based on objective work-related criteria, without discrimination based on age, disability, ethnic origin, gender, marital status, race, religion, responsibility for dependents, sexual orientation, gender identity, or other characteristics protected by applicable governing laws.