Admissions Manager

Department: Kellogg Admissions and Fin Aid
Salary/Grade: EXS/5

Job Summary:

The Admissions Manager for the Kellogg Evening & Weekend MBA program will contribute to all aspects of the admissions process, helping attract the best and brightest to come to Kellogg. This position provides high-level admissions administrative and operations support and is a key member of the Admissions Team. This is a critical role that serves as the front line for a very busy Admissions office. This position requires a high degree of professionalism, customer service, attention to detail, excellent written and verbal skills as well as the ability to manage multiple priorities in a fast-paced environment. The Admissions Manager will be highly engaged with prospective and current students through management of multiple inboxes, phone inquiries, in person interactions, and Slate CRM management.

Specific Responsibilities:

Operational & Systems Management

• Execute and manage tasks in Slate CRM, including: Running reports, tracking application progress, and maintaining accurate candidate data; Assigning candidates to admissions officers and allocating files for review; Managing interview and chat scheduling through Slate Scheduler.
• Processing application decisions and ensuring timely communication.
• Monitor systems for data integrity and troubleshoot issues in partnership with the Associate Director of Operations and Admissions Technology team.

• Maintain updated documentation of all operational processes and contribute to process innovation and automation.

Application & Eligibility Processing

• Oversee receipt and verification of transcripts, test scores, and other application materials.
• Communicate missing requirements to candidates and ensure timely completion.

• Review Accelerated Option eligibility forms and manage related inquiries in collaboration with Academic Advising.

Candidate Engagement & Relationship Management

• Serve as a Kellogg ambassador and first point of contact for prospective and current students, faculty, alumni, and staff.
• Provide high-touch support to candidates throughout the admissions process, answering inquiries and guiding them through application requirements and triaging to Admissions Officers to positively impact application volume and yield.

• Represent the department in interactions with internal and external stakeholders, including faculty requests and cross-functional collaborations.

Team & Event Support

• Support and attend Evening & Weekend MBA recruitment events.
• Serve as primary substitute for front desk personnel as needed.
• Participate in admissions team meetings and share updates on policies, procedures, and operational improvements.

Communications & Reporting

• Prepare and schedule email campaigns for application deadlines, yield initiatives, and candidate engagement.
• Run standard reports, create spreadsheets, and manage data for internal tracking and decision-making.

Continuous Improvement and Projects

• Identify opportunities to streamline workflows and enhance candidate experience.

• Collaborate with cross-functional teams (Registration, Academic Advising, Student Life) to ensure smooth onboarding and matriculation of incoming students.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• A high school diploma or equivalent required.
• At least one year of administrative or operational support or other relevant work experience required.

Minimum Competencies: (Skills, knowledge, and abilities.)

• Strong detail orientation and organizational skills.
• Professional verbal and written communication skills.
• Ability to multitask and perform well in a busy office.
• Displays excellent interpersonal skills.
• Proficient in the use of Microsoft Office Suite, email, web browsers, and CRMs.
• Willing or likely to take practical action to deal with a challenge or situation.
• Receptive to feedback, willing to learn, embracing continuous improvement.
• Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team.
• Helpful, respectful, approachable; builds strong working relationships and a positive work environment.
• Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid challenges.
• Displays consistency and success in adhering to deadlines.

• Plans, organizes and schedules in an efficient, productive manner; anticipates contingencies.

Preferred Qualifications: (Education and experience)

• Bachelor's degree

Preferred Competencies: (Skills, knowledge, and abilities)

• Excellent written and verbal communication skills.
• Ability to achieve objectives with minimal direction, demonstrate leadership skills and a self-starter required.
• Professional demeanor, tactful, service-oriented required.
• Ability to be agile and pivot with changing priorities required.
• Ability to work occasional evenings/weekends required.
• Sensitivity to confidential matters.

Target hiring range for this position will be $55,000 - $60,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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