Mobile Program Support Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Mobile Program Support Analyst.
Location: White Plains, NY.

Project Overview:

• The Mobile Program seeks a highly organized and self-motivated Mobile Program Support Analyst to provide crucial support for end users, troubleshoot issues, and assist in the development and modification of inspection forms.
• This role ensures that mobile program activities are executed smoothly, and governance standards are adhered to consistently. The ideal candidate is detail-driven, capable of learning quickly, and comfortable supporting a fast-paced, technically complex program.

• Train mobile end users on the use of IBM Maximo Mobile and Spatial.
• Develop, revise and modify Maximo Inspection forms as assigned by the Maximo Inspection Form Review team.
• Troubleshoot and resolve issues reported by users in the field, ensuring minimal disruption to operations.
• Assist in the review and development of new inspection forms or modifications to existing forms.
• Support meeting preparation, agenda creation, note-taking, and distribution of follow-up items.
• Prepare, edit, and format polished documents and presentations across multiple formats (Word, PowerPoint, Excel, PDF, SharePoint).
• Develop and maintain high-quality governance artifacts such as SOPs, matrices, workflows, compliance logs, templates, and checklists.
• Track program tasks, deadlines, and dependencies; maintain action logs, calendars, and project dashboards.
• Follow up with internal and external stakeholders to ensure on-time completion of assigned actions.
• Review all documents for accuracy, completeness, consistency, and alignment with governance requirements.
• Draft clear and professional communications, summaries, and reports for leadership and project teams.
• Maintain a proactive, detail-oriented, and structured approach to all responsibilities.

• Strong knowledge of the following IBM Maximo modules/application products: Maximo Mobile, Spatial, Managing Inspections, and Maximo Application Suite (MAS).
• Experience training end users on mobile applications and troubleshooting field issues.
• Ability to understand and follow structured templates and governance requirements with precision.
• Demonstrated ability to learn new processes, systems, and standards quickly.
• Excellent organizational skills and time management.
• Self-motivated with the ability to work independently and manage multiple concurrent tasks.
• Strong interpersonal communication skills, including the ability to respectfully hold others accountable.
• High attention to detail and commitment to quality.
• 40% of time spent travelling to New York Power Authority site locations across New York State.
• Required to be onsite at the New York Power Authority headquarters building located in White Plains, NY three days a week.

• Experience supporting technical, engineering, operational, or compliance-driven programs.
• Familiarity with project management tools and document control systems.
• Experience in utilities and transmission.
• Experience with mobile applications and Maximo is highly desirable.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.